Meloche Monnex (TD Insurance) Auto Insurance Reviews

Worst company ever to have an auto insurance with. Hidden charges that they add up at the time of the cancellation that they have a hard time explaining !!! I paid my fees in advance and they are charging me 120 dollars as a cancellation fee and 108 dollars as a short-term notice fee? (and this is after giving one month of notice ) comparatively expensive rate. Warning: bad idea to go with them

I was with TD Meloche Monnex for just over a year (house and auto). When I first signed with them I was happy as the rate was the lowest I could find. $205/mth for auto and $98 for house. I got my G licence within this year and expected my rate to decrease since I had no accidents, no tickets, no claims and I got my full G licence. I got my renewals in the mail and I was shocked to see that my auto had increased over $1000 a year. Auto insurance was now $294 and home insurance was hiked up to $118 per year. I called to find out why, thinking this could only be a mistake. The person on the phone told me there was no explanation except maybe all rates had gone up. She tried to keep me as a customer by telling me that if I had winter tires I would get a huge discount. Once she told me what the discount was (a measly $160 a year or something stupid) I laughed. They increased my auto insurance over a year, but would now give me a discount for having winter tires of $168. laughable. I shopped around and found another company that is charging less than when I first started with TD. I was told by one broker that a trick TD uses to get customers is to offer them a much lower rate at first but then on renewal, they increase it to make up for the lower premium they offered you at the beginning. Scammers!

TD sent my renewal and then subsequent cancellation notice to an incorrect address after I moved. They had missed a digit when I called to let them know about the change of address. I didn't notice the payment hadn't come out of my account until they phoned 3.5 months later to check my address and tell me they had cancelled the policy a month ago. Not allowed to pay and renew without a 30-day application process and increased rate. Also tagged with Non-payment on my record. All of this could have been avoided with a phone call.

They suck - first year they keep the rates low and then they jack up the rates-- and even with no claims the rates go up-- and they brokers are self conceited and condescending.

When I came to Canada I had great trouble finding car insurance that was affordable. I was quoted in excess of $3000 per year from many companies …for a second hand car that cost $2500. Finally I got in touch with Meloche Mennox, who happily accepted my 20 years non-claims history from my home country insurance company. Fast forward three years and my car is totalled on HWY 1…not at fault, black ice, walloped by another vehicle also hitting black ice. When I start the processing's I'm told they're sending me a claims form. I wait. And wait. The rental car I was given for 1 week get's returned. It's January and I'm still waiting. Another couple of weeks go by and nothing arrives. I call them and they say it was sent. I wait a few more days. I get angry. I call again. Then they finally communicate and say (matter of factly) it was sent via email. Email? To the wrong address. Anyway, I complete the form (which I had to print out anyway and it gets sent to them. I noticed when the claim is accepted and I get my insurance paid out - after about 8 weeks, the MM had also taken an insurance payment out of my account - after the date they'd accepted the claim and declared it a write-off.

Despite 7 months of calls to try and retrieve this over-payment, and despite every person I spoke with agreeing that this was their mistake - I got nothing. Only empty promises ...and lies upon lies. A paltry sum paid to me for years of loyalty and no claims. Go figure.

Fast forward a year. I also had my house insured by them and my mortgage from them. They hounded me relentlessly to buy more insurance. Every night for months I've get a call at 9pm. I told them about my car insurance fiasco - every single night. When my mortgage and house insurance was due for renewal - I took action with my dollars. Never trust them. Remember how they also refused to pay out after the flood disaster?

By the way …I'm writing this 10 years later. Never forget!!

Have been a customer with TD since 1996, through University Alumni Program, both Auto and Home with no claims. Twenty years of being a customer and have I ever got a thank you. NO! But what I do get is ever increasing rates. University Alumni Programs with TD Monnex are such a SCAM! SCAM, SCAM, SCAM. Have started to shop around as I will be saying goodbye to TD as it is long overdue. TD = SCAM

We are with TD Meloche Monnex for last 8 years. We never had a claim, never got a ticket, luckily never had an accident. We also had house insurance with them from last year. I got G licence this year. As per our last conversation our insurance rate suppose to decrease for next year. But We are surprised to see that out rate increase 28/mo for next one yr. When I called they dont have any logical explanation. Even the guy on the phone are telling that there are no logical explanation why its gone up and he is sorry but he can not do anything about it. We have time to accept it or reject it after doing our own math.
This is how they are treating their loyal customer!!