Meloche Monnex (TD Insurance) Auto Insurance Reviews

Yesterday I called and waited for 2 hours until the office closed and cut me off from the line. Now I am waiting for another 1.5 hours and came up to see so many people having the same experience as me. Not know how long have to wait to get an agent.

Please institute a Call Back system like Bell. Waited over an hour and finally gave up in frustration listening to that short loop of ‘music’.

I am presently waiting on the phone for the Toronto Office. I called 3 times today; the second time was because I ran out of battery on my phone after 55 minutes waiting. The second time I call the Montreal Office, hoping they would transfer me easier. I waited another 50 minutes then my phone died. I am waiting for 56 minutes now on the 3rd call for Toronto. Hey guys! Wake-up. Does not make senses at all if you want to keep going and make business ...

3 auto policies and 3 home policies. Tried to contact customer service for 3 days, no one answers the phone. I am now on hold for 4 hours...

I've waited for over an hour and a half to reach a customer service representative and I'm still waiting. The waiting time is just unacceptable!

Purchased a new vehicle last week and traded in an older one, and simply needed o transfer auto insurance. I am on hold for over 3 hours and still no one answering. The office opened at 8:00 am, I called at 8:03. Also tried to make the change online 6 days ago, change still pending online and now I cannot get my new vehicle today as planned. Will cancel TD insurance and go with a broker. Time is more important to me than any cost savings. Management should be fired.

I called on Saturday...waited for 2 hours and 20 minutes. I had things to do, so I had to hang up. Currently, I have been on hold for over an hour. It is like they have one person working there. I have been advised that they are "ramping up" a new call center and hiring 200 people. I was told that over 2 months ago when I complained about their wait times. Thus far, zero improvement, and in fact, longer wait times. DO NOT USE THIS INSURER.

Normal to wait 1.5 hours for a representative. TD is also in breach of following their own complaint handling process. Awaiting TD Customer Care to respond back after THREE MONTHS of waiting. Attempted numerous calls/emails to no avail. TD Ombudsman will not participate in escalation until TD Customer Care responds, so therefore TD is able to BLOCK the complaint process. I am going to continue to fight this horrendous insurance provide. Also, the TD MyAdvantage application, which they will sell you on to provide an up to 25% discount on auto rates is non-functional. Good luck trying to get it to work for you. Take my word for it: AVOID AT ALL COSTS. Go with another provider, even if it means paying slightly more.

Had to phone in after having been locked up of my online account (why?). Waited forever to get answered by a first-line agent, transferred to a second-line agent, and waited forever again only to end up wasting another more than a half-hour and not even have my case resolved. And that was just to make simple changes to my policy. Imagine having that kind of service after an accident! Cancelled and went elsewhere (while I was waiting on the line with TD, lol). It's also useless to use the online portal; all my modifications were lost and I got locked out of my account. They probably wanted to have me call back and try to upsell me.

With TD 4 years now. Every time I try to call is agony. Fastest time yet to talk to someone was 45 minutes. Most times it takes 90 minutes. Today I was trying to call to remove a vehicle from my policy and replace it with another. I started calling at 11:54 am and finally got to talk to someone to make the change on my policy at 6:16 pm. Multiple times after waiting on hold for 45 - 60 minutes the hold music would stop and shortly after the call would disconnect. Once was an hour and 56 minutes when the call was cut. If you ever get to talk to someone they are very friendly and helpful but the wait time to speak with someone is ludicrous. I'll be going elsewhere when the policy is due for renewal.