Meloche Monnex (TD Insurance) Auto Insurance Reviews

let me hold the phone for more than 1 hour 2 times, not able to reach them, have to change insurance company

Impossible to reach. I have been on hold for 3.5 hours over 2 days. First call I was on hold for 2 hours at which point I had to hang up due to other commitments. So far 1.5 hours today and still waiting. Feel like they are taking advantage of me - great when they signed me up but now can't reach them. All I want to do is add my new car to my policy. This is insane, Really regret using TD Insurance - and I am a TD employee! Should have stayed with my broker.

I have been holding now for 1 hour and 37 minutes to get an email address that could have easily been posted on there website. Do they have anyone there to answer the calls coming in. I am doing this for work and have the time sort of - if I was there client and treated like this I would be finding somewhere else fast. They must be selling car insurance well below market value to keep any kind of customer base.

2.5 hours and waiting ... is there only one person answering the phones over there? While I am on hold I am getting quotes from other providers so that when they finally answer, I can just say cancel my multiple car and home policies - thanks for valuing my time.

I tried over a period of 3 days to get ahold of someone at the company and each time I was on wait for over an hour. The worst customer service ever. So sad. They should focus on improving customer service and wait time. Still waiting. My 4th day of trying. Waiting to cancel. This is unacceptable.

On average it takes 2 hours in order to talk to their Customer Service and so many mistakes on my bill. Unbelievable

I have three policies with this company. Fortunately, I have never needed to make a claim. However, on the occasions, I called trying to renew or change details I have been on call waiting on average for one hour! The online chat is worse than useless. I am currently on hold to reset password to manage the account. For some reason, a "current" technical problem for the last two weeks has meant can't auto-reset and I have to call. It's currently 1hr 26 mins and still no answer. Next year I will look for another provider. TD improve call waiting times or loose customers!

On hold yesterday for 55 minutes and I finally hung up. On hold today for around 25 minutes and the call was finally answered. There's got to be a better way for someone to get timely service.

I just recently called and I was on hold for 56 mins then transferred to another department and was on hold for 24 mins when I was told that I had the wrong department! Brutal service.