Meloche Monnex (TD Insurance) Auto Insurance Reviews

I got insurance from TD because I got a “discount” from work. They told me it will be 375$ Canadian and I thought that’s a fair price because I’m a very young driver with no experience and I have a brand new financed car. I couldn’t afford the insurance, so I went to RBC and they gave me car insurance for 170$!!! I can’t believe I got ripped off like this. Also, they charge a CRAZY cancellation fee of 470$!! Which I was not informed about and they claim that the insurance is for one year which I was not informed about EVER. Shame on them for this ripoff!

After being with TD for 7 years and having multiple cars and home insurance policies with them, they increased my insurance premiums 28% from the first year with no changes (i.e. no accidents, tickets etc).

Was in a no-fault claim. Car wrote off because they valued car incorrectly comparing to the wrong vehicle. After three days told to return rental per 'my' policy, even though other insurance covered it. No car for months, as a result, lost a job, missed mortgage payment, no access to the grocery store as live 35 minutes from town. 2 months isolated without transportation. TD would not advocate for me or cover me and this was after 30 years of paying into car insurance with no claims.

I had a quote done by someone who was a new hire. The price was really high under Ryerson, so I decided not to go with it. Then the guy called me back from a blocked number and said the manager approved for lower rates if I answer some questions about McMaster. All I had to do was pay $500. This really weirded me out, so I decided not to trust it. TD to me is selling my information. Even the manager's name he gave me was weird, shady. I am like that is so shady I ain't getting myself into that.

I got a quote on the phone from Tony at the Halifax office. He was able to find my previous information quickly and provided me with excellent information on the type of policy I would need. When I called back to instate the actual policy, the new agent, Jason was unable to find my information and said that the policy I was offered by Tony was not even a valid policy. He insulted his coworker, Tony, and seemed really immature to deal with. I ended up telling Jason that I had no confidence in his abilities and that I should take my business elsewhere. He responded angrily that it was a good idea. Needless to say that I am taking my business somewhere else.

The company said they could only process one transaction per day, and considered the cancellation of an auto renewal 2 months in the future my "one transaction". This is causing a huge headache for picking up my new car and transferring the insurance. Echoing other sentiments on this feed, customer service representatives are no well equipped and can't answer simple questions including "what is the cancellation fee" without a 20-minute hold and conversation with another department. Even if they are a few dollars less than the competition, I strongly advise against this company.

This company does not have enough agents on the telephone. Wait sometimes for several hours to talk to someone. (I waited 2.5 hours once then gave up)

I will NEVER get insurance from them again!! Every time I call, I’m waiting minimum an hour. I’ve had to call MANY times for a rental car that I was told “will be covered until the claim is done”, the rental company was calling every day asking if I was bringing it back. I was charged for another month of insurance and I don’t even have a vehicle anymore due to the accident. Not at all organized and very unprofessional. They need to get their act together.

I used to have my properties and cars insured but TD's customer service is so terrible I had to leave. You can't reach anyone! Just out of curiosity I waited on hold (with one of my phones) for their claims department and finally hung up after 4 hours on hold!!! You can't have an insurance company that won't talk to their customers. I tried calling the customer service dept and was told I needed to talk very nicely or they wouldn't deal with me. They also told me there was nothing Customer Service could do because claims was a different dept. They've got to be the worst insurance company out there!