RBC Insurance Auto Insurance Reviews

We just purchased a second vehicle, and called in to add it to the existing policy. 2 hours and 15 minutes in total! Unbelievable!
Based on this fact I will never ever use Aviva again. Now I worry about how long it will take if I ever need to make a claim. Originally it was RBC insurance, which had great customer service and agents were knowledgeable and efficient. Never ever again... Will be looking elsewhere when the policy is up for renewal.

Been with them for three years. Tried to call to modify my coverage to lower my rates but had to wait over 2 hours. Tried calling many times each time waiting more than an hour before getting cut off. Never reached an agent even though I tried for over a week. Ended up going somewhere else instead and got a much lower rate! RBC is a waste of time and overpriced.

I have made 3 attempts to speak to someone about removing a car from my policy. No surprise they don't offer this as a self-serve feature. Waited upwards of 1.5 hours and the last time I waited for 2 hours and was promptly cut off by an automated voice message. Shopping for a new insurance provider

RBC Insurance is a disappointment. I bought insurance with them and was not given a broker. This is what causes you to wait hours on phone trying to get them to solve your problem. Even if you cancel with them, they tried to frustrate you by having stuff on your policy to stop others from insuring you.

I have been with RBC since 1990. I made a change to the coverage of a summer car to be parked for the winter, they confirmed the change in writing, but actually cancelled the policy on my wife's vehicle. She then unknowingly driving the car with no insurance for 6 months. When I called to restart the insurance on the parked car, they identified the error, and instructed me to pay for the dollar value of the correction, but they were going to be so kind as to not charge me for the time my wife was driving with no insurance. Please keep in mind this took several days, several calls, and being on hold for several hours. In addition, they increased my home insurance by 25% and raised the annual rates on my wife vehicle by 50% even though she has had no tickets or accidents. I an currently obtaining quotes from other providers.

Dealing with an urgent matter and there is no way to contact RBC insurance. Absolutely dreadful. Have been waiting on the phone for over 2 hours and still no answer.
What am I supposed to do? Insurance was supposed to transfer to the new car today but the dealership did not have the new car ready. I am picking the car up tomorrow first thing, but the old car will not have insurance first thing tomorrow morning. Ahhhhhh! Why can’t you answer the phone? No more COVID excuses. Hire people back to be able to provide a decent service. BEYOND AWFUL

Customer Service is horrific!!! Unacceptable wait times. You make enough profit, and hire more agents to deal with your call volume.
I have been with RBC for over 30 years and using their home and auto insurance for 15 plus years.
Obviously, time to change.
Ridiculous waiting two-plus hours on hold and then two-plus hours only to have to call back the next day and now have been waiting for two-plus hours on hold again and still have not spoken to a human.
All of this wasted time to add a new vehicle to my policy. I am paying you for the pleasure to waste my day! Time to use my feet and walk away!

Terrible call service! I've been on hold for the past 4 hours and still, no one is available to assist me. Definitely thinking of taking my business elsewhere.

Terrible phone system. Pressing the buttons doesn't work consistently. I'm currently on hold for almost 3 hours to speak with an agent.

Have been trying to get service for about 9 hours now. This morning, I first called and was sent to a travel insurance assistant, who of course couldn't help me with my car insurance. He transferred me to a car insurance assistant who was not qualified to deal with policies in my province. She transferred me again and I waited another two hours (a total of approximately three at this point). My phone hit low battery mode and hung up on me. Called again and was offered a call-back option. Agreed and they called back another two hours later. Was put on wait mode again, and had to hang up after another half hour of waiting because I had an appointment to attend (totalling 5.5 hours now). Called back a third time after my appointment and have been waiting for another three hours without any response. Spend most of my day getting quotes from other companies, and cannot wait to switch!