RBC Insurance Auto Insurance Reviews

Very untrustworthy company. They do not care about you as a customer. ALWAYS PLUS 2 hours wait to get a hold of someone. Tried to suspend my vehicle for 2 months because I was injured, they did not suspend and I was forced to make payments for that time, so it does not get sent to collections. TRUST ME AND DO NOT GET YOURSELF SIGNED UP WITH SUCH A COMPANY.

Very long wait times on the phone. They have a callback feature but you are waiting up to 2 hours for a callback. Different answers to questions from different people. Very confusing and frustrating. Better to spend the extra few dollars and deal with a broker than have to deal with this nonsense!!! Stay away is all I can say!!

Two days in a row I get disconnected from RBC Insurance toll-free line. Each day I waited over 2 hours. Still can't drive my new (used) autohome because I can't even get it insured because I'm still trying to add it, I'm on hold so I have time to write/vent the second Issue: Home Insurance with RBC, I had hail damage on my roof July 6, 2018. My shingles are damaged & today August 21, 2018, I'm still waiting for the adjuster/contractor to write his report to send to RBC. The adjuster they used from Home Depot was rude & could not call me as he was asked to do so I could attend his assessment. I'm still not sure if he did really make it to view my claim 2 months LATER!!! Disappointed all around, I may have water damage as my shingles now need full replacement & I don't know how to move forward because we have been waiting almost 2 months for an answer. Worse service I've had, ever. Auto & Home insurance with RBC is not worth the possible minor saving because they have the worst service. Go elsewhere, trust me

I echo other comments. Terrible customer service. Spent hours on hold or waiting for a callback. I have been a customer for over 10 years. I switched companies due to customer service.

I have been on the phone for more than 1 hour to add a new auto purchase to my already existing policy. Terrible service...

As the subject states, I waited for over an hour to get a hold of someone. After finally getting a hold and talking to someone, he said: I will put you on hold while I review some stuff. After 15 mins of being on hold, the person hangs up and I call back only to hear the wait time is now an hour and a half. I am extremely unhappy with this waste of time trying to get a simple answer for things.

Wait time horrendously long. I had to call again after being on hold for 75 minutes since my phone battery died. Then I stayed for another 45 minutes. Don't phone RBC insurance if you don't have 1 hour to waste on the phone.

I've been on hold for over an hour, called their customer service line to get info on an existing auto and home policy..

DO NOT SWITCH TO RBC. I do all my banking with RBC and thought it would be nice to have everything including my insurance with them - BIG MISTAKE. Wait times are minimum 40 minutes to an hour to speak with a representative. When I put my new vehicle on the policy, it ended up being over $350 more than what I was quoted on. I knew the quote may fluctuate by $100-$150 when I actually added the vehicle to the policy but to be off by $350 is significant. Do not trust the quotes they give you or you will be surprised when the policy is actually issued or when you make changes.

Currently on hold for an hour and a half trying to remove a vehicle that I sold.
I will be switching insurance companies if I have to keep holding for such a long time!!!!