RBC Insurance Auto Insurance Reviews

Worst customer service ever. I was with RBC for 5 years and when I need to register my new vehicle - on hold for 2 hours. After being a loyal customer for 5 years and paying my money to these scums for 5 years. It’s finally time to go. Rude people on the phone too. Wouldn’t let me talk to a manager. Waste of time. Don’t waste your money on these scums.

I am a 6 years client of RBC auto insurance and just today I was really upset to speak with an operator representative name “Janice”. Very disappointing to me, I was asking to get a quotation for one more car to add to my policy and seems she was yelling and angry to me and asking why do I need to get another policy? Asking me a reason why do I need to get another car? Wow!!! A very bad employee for RBC. Instead, you should be nice and approachable to your client but it’s a nightmare for me. I am happy to change to other insurance company... terrible experience from this agent.. to dear RBC management, pls pay attention to your agent, you are losing a client. It’s because of this very rude agent name “Janice”. Just sad for me I don’t get her complete name.

This company has really gone to the dogs since Aviva started managing the Home and Auto insurance sections. Wait time is extremely long and premium keeps going up and up. Such a shame of what RBC Insurance used to be and what it is today. I believe they should try to get this business back from Aviva or they will end up losing their market!

Wait times to speak exceed 90 mins now..once connected, service is okay. Offered apologies for sending renewal late by 10 days but if I am late by 1 day, I will have to pay cancellation fees. No apologies excepted. With RBC for last 8 years but it has gone down into sewer now. Time to throw them out just for making me wait 90 mins on phone every time you call.

I've been on hold 2 hours so far. 2nd try to remove a sold vehicle. Had a claim a few years ago where no one would call back only for one time had her sat the phone down and laugh. Then I was so mad I hung up. She called me back to tell me she was hanging up on me!?

I simply called on June 4th to make a change to my policy. After 45 minutes of holding, my first phone went dead. I found another phone and 38 minutes later, I am still holding, listening to their funky music and hoping that they are true to their word when the reassuring voice says "RBC appreciates your business and our representative will be right with you." RBC (or AVIVA) you can do better, or are you listening?

I don't know what happened to RBC Insurance but wait times to speak to an agent are now ridiculous. I have never seen such a thing! Did they go out of business?

Yesterday I waited 81 minutes before I had to give up.
Today I've been waiting to speak to an agent for 2 hours and 40 minutes!!!!!

I will be looking for another insurance company. If I ever needed to make a claim, I'd never be able to get through.

I have been with RBC insurance for over 8 years now and even with the change over to Aviva, everything seemed normal until today (May 31.2018). I used to just call, yes, long wait times, that's the norm now any place you call but typically under an hour in my history, and once you get thru, the service was helpful and good. But today I have literally been on hold on 2 different calls in just trying to get to a service operator to change my insurance to the new truck I purchased. Started the first call at 3:13, it got dropped at 4:43 pm. I called back at 4:52 pm and it's now 6:34 pm and I'm still sitting on hold waiting for anyone to answer. As I stated, all my history up until now has been good with them, yes, a wait to get them on the phone but normally it's never been this bad, but I have now wasted a good part of my day just listening to the crappy music. Depending on if I can even get someone on tonight, I think I'll be looking at a new broker come September.

2 HOUR and 45 MINUTE wait and call got dropped. I am moving house and trying to change my address, that's all...have been trying for 2 weeks to get through but have probably lost an entire day being on hold in total. The last time I was on hold for 2hrs and 45mins when they dropped the call. This is reason alone to change insurance companies...unfortunately, I would still need to get through to cancel it.

Customer service is a joke, had to wait on hold each time between 1 and 2 hours! Once I actually get to speak to someone, they were completely incompetent and unhelpful. Tried to get an RV trailer insured, they claimed that they could not insure it unless I could guarantee that I would park it in a secure location (fenced, alarmed yard did not count as such, apparently). Their suggestion was to rent a garage for our camper! Seriously? After a week and several frustrating conversations, we went to a different broker, got insurance for our trailer in about 15 minutes, no hassle. After this experience, we cancelled our home and auto policies with RBC, as after a bit of research we also found we were overpaying by about $1200/year but were told we were being charged $350 in penalty for early cancellation of policy... Smells like a scam? Yeah, feels like we got scammed, too. Learned our lesson, glad to be rid of them