RBC Insurance Auto Insurance Reviews

So I called RBC automotive insurance today to get my insurance info. They said they sent out a renewed policy on Dec 31 (during the mail strikes) which I never received at either address they have for me and they never called, emailed, nothing, which they have 5 ways to contact me. Needless to say, they have no customer service num either. I’m so disappointed in RBC insurance. I felt good two years ago that I had everything with RBC. Now, I'm so sorry I did

Tried to contact them for simple changes to existing policies.
Contacted local advisors and store by email and voice mail. Never responded. Absolutely no customer service. Zero rating.

It seems that RBC/Aviva has decided they have too many customers and are undergoing a major purge. I received the form, had to call RBC to get the information to complete the form (so they wanted information they already had). Plus wait times to speak to someone are never less than 30 to 45 min. Sent by UPS due to mail strike - had to call to see if all was in order - told it wasn't (why didn't they let me know right away?). Did exactly as I was asked, but received 3 confusing letters within 2 days claiming I had not filled forms outright (missed 4 tiny boxes that didn't even affect policy and were not clear and were not mentioned when I spoke to someone the first time I was told it wasn't filled in correctly). I spoke to someone (after 45 min hold) who told me - the policy was cancelled as I missed the deadline. He assured me with a quote and receipt of the corrected form that all would be good. I picked up a registered letter that day stating my policy will not be renewed due to insufficient information. Have been trying to resolve, but if you aren't here when they call you, they don't seem to want to call you when you are available. Phoned another insurance company - in less than 1/2 a day, we will have new car/house insurance with no form to fill in. Seriously disgusted with treatment from RBC. I wonder if because of the AVIVA buyout RBC can no longer support their customer base and is using the form as a way to FIRE customers. It seems to be a trend here!

After completing 1 year, they increased my premium by 120$ and I didn't have any claims. When I cancelled, they charged me 420$. It really sucks. Worst company

Called a week ago, used the system prompt to get a callback, no call. Called this morning at 10:23 AM, used the callback feature again, the system said a callback is in 43 minutes, finally got a call at 1:30 PM, 3 hours later! I have had to sit by the phone for 3 hours to make a simple change to my auto policy! I have had enough and will move my policies covering two vehicles and my home insurance to another insurance company. Too bad this rating system does not allow a "zero" for "easy to connect"!

This company is the most greedy, ridiculous, and disgusting insurance provider ever! I moved out of Canada and needed to cancel my auto policy. They won't refund me the full extra month I already paid, "because I cancel before the expiration date". How can I keep the insurance policy if I moved out of Canada??? Even after I provided my insurance proof in the U.S., they still refuse to refund me the extra month. Shameless greed

Hello, I had very bad experience with RBC claim from 26 June 2018 and still going on and I am still waiting for my refund but they are not answering as well as no one wants to take responsibility even not my adjuster. I called as well as emailed every day and asked to talk with supervisor or manager but they always refused me and told me that they can not pass to supervisor...as well as they are not resolving my issues...this kind of worst service I am getting from RBC... Now RBC enforce me to change my insurance company...

Wait time is insane - 2HRS. They put you on hold to check and calls get disconnected

Very untrustworthy company. They do not care about you as a customer. ALWAYS PLUS 2 hours wait to get a hold of someone. Tried to suspend my vehicle for 2 months because I was injured, they did not suspend and I was forced to make payments for that time, so it does not get sent to collections. TRUST ME AND DO NOT GET YOURSELF SIGNED UP WITH SUCH A COMPANY.