RBC Insurance Auto Insurance Reviews

Very long wait times on the phone. They have a callback feature but you are waiting up to 2 hours for a callback. Different answers to questions from different people. Very confusing and frustrating. Better to spend the extra few dollars and deal with a broker than have to deal with this nonsense!!! Stay away is all I can say!!

Two days in a row I get disconnected from RBC Insurance toll-free line. Each day I waited over 2 hours. Still can't drive my new (used) autohome because I can't even get it insured because I'm still trying to add it, I'm on hold so I have time to write/vent the second Issue: Home Insurance with RBC, I had hail damage on my roof July 6, 2018. My shingles are damaged & today August 21, 2018, I'm still waiting for the adjuster/contractor to write his report to send to RBC. The adjuster they used from Home Depot was rude & could not call me as he was asked to do so I could attend his assessment. I'm still not sure if he did really make it to view my claim 2 months LATER!!! Disappointed all around, I may have water damage as my shingles now need full replacement & I don't know how to move forward because we have been waiting almost 2 months for an answer. Worse service I've had, ever. Auto & Home insurance with RBC is not worth the possible minor saving because they have the worst service. Go elsewhere, trust me

I echo other comments. Terrible customer service. Spent hours on hold or waiting for a callback. I have been a customer for over 10 years. I switched companies due to customer service.

I have been on the phone for more than 1 hour to add a new auto purchase to my already existing policy. Terrible service...

As the subject states, I waited for over an hour to get a hold of someone. After finally getting a hold and talking to someone, he said: I will put you on hold while I review some stuff. After 15 mins of being on hold, the person hangs up and I call back only to hear the wait time is now an hour and a half. I am extremely unhappy with this waste of time trying to get a simple answer for things.

Wait time horrendously long. I had to call again after being on hold for 75 minutes since my phone battery died. Then I stayed for another 45 minutes. Don't phone RBC insurance if you don't have 1 hour to waste on the phone.

I've been on hold for over an hour, called their customer service line to get info on an existing auto and home policy..

I am a 6 years client of RBC auto insurance and just today I was really upset to speak with an operator representative name “Janice”. Very disappointing to me, I was asking to get a quotation for one more car to add to my policy and seems she was yelling and angry to me and asking why do I need to get another policy? Asking me a reason why do I need to get another car? Wow!!! A very bad employee for RBC. Instead, you should be nice and approachable to your client but it’s a nightmare for me. I am happy to change to other insurance company... terrible experience from this agent.. to dear RBC management, pls pay attention to your agent, you are losing a client. It’s because of this very rude agent name “Janice”. Just sad for me I don’t get her complete name.

I've been on hold 2 hours so far. 2nd try to remove a sold vehicle. Had a claim a few years ago where no one would call back only for one time had her sat the phone down and laugh. Then I was so mad I hung up. She called me back to tell me she was hanging up on me!?

I simply called on June 4th to make a change to my policy. After 45 minutes of holding, my first phone went dead. I found another phone and 38 minutes later, I am still holding, listening to their funky music and hoping that they are true to their word when the reassuring voice says "RBC appreciates your business and our representative will be right with you." RBC (or AVIVA) you can do better, or are you listening?