RBC Insurance Auto Insurance Reviews

I called them to see if I have to move to my mother`s house so get a lower insurance but they kept me on the phone for 1 hour and finally said someone should review my claim since they dont know what is the truth ( means I am lying to them). waited for 48 hours for a call back and finally received a letter saying my policy has been cancelled...

Note that if you want to change from the RBC to any other insurance company you have to pay a full month if you cancel before renewal date even if you are insured for more than 10 years with them simply they do not care

Did you know that appatently RBC/aviva can't request accident/police reports to identify the at fault driver involved in the accident?? Yeah apparantly thats up to us to pay & do the leg work for. Almost 30 days have passed & my adjuster still hasn't even tried to obtain the police report and actually argues that they can't request a copy period. Well...a week ago it was that they couldn't get a copy yet and the week beforE thar it was that it would be faster if I just paid out of pocket...terrible service terrible company

My policy was dropped because I called for help on filling out an rbc paper and they wouldn't help me. I was told to fill it in the best I could and if it wasn't enough they would call or send it back.instead I signed for a letter at the post office that was rbc dropping my xlam because it wasn't fully filled out and she said she received it on the 30th day just in time but was not willing to help me any further and told me to go to a local insurance company.
This was after a previous argument with them a month beforehand a representative told me maybe I should look elsewhere!!! So take the representatives, the customer care lady any my advice and go elsewhere. Anywhere but rbc!

I had RBC since 2013. I called in to change my address and at that time divulged that I was likely going to be living with a licensed driver. However, this never ended up happening due to severe relationship issues with my ex (abuse). I informed RBC that my ex never ended up moving or living with us, but it's like they didn't believe me. What ended up happening is that this company demanded (threatened) that I contact my abusive ex to get his drivers license number and insurance policy number or my insurance couldn't be renewed. I spoke with a Team Lead, and frankly, they didn't care. They gave me until May 1st to track down my ex or my insurance would be cancelled. How an insurance company can put a woman at risk, demanding contact with someone who threatens my health and safety is incomprehensible to me. At the end of my phone call with a Team Lead (Lativia), she had the nerve to say "Thank you for being with RBC for so long". There are so many other insurance companies out there who are more customer oriented. My advice? Stay far away from RBC. Most of their advisors are also fresh out of schooling, really inexperienced. Very dissatisfied with my overall experience with this company. I've since located a new company who has given me a cheaper deductible (half of what RBC charged me) and I'm also getting home & auto for $13.00 cheaper (per month) than my monthly RBC auto quote. RBC cancelled a client who has had no accidents, charges or claims in the three years I was with them. Way to go RBC! Thank you for your so called "incredible" customer service and "outstanding insurance"...what a joke! Thank you for potentially placing me into a threatening situation, all so u can write my exs info on my file notes.

So long story short. I've been with RBC Insurance for years now and the first collision I had ( not my fault, some one ran a stop sign and hit me dead on) they are playing games. The adjuster came and evaluated my vehicle. They evaluates using used and after market parts and this was only brought to my attention when the auto body shop guy told me. I called them up and apprently if your vehicle is driven over 22000km rbc will put aftermarket or used part in. I drive a new volkeswegan suv and have a lot of km but still I don't deserve aftermarket part. The estimate they provided was around $7300 but with original volkeswegan parts it's a little over $10,000. There telling me if I want original parts I will need to pay out of my pocket.
oh and this is recent incase you wondering. Like within 2 weeks.

This is by far the worst auto insurance company with the worst customer service.

DO NOT USE.. NOT RECOMMENDED! !!!

On the highway i got hit from the back i was not at fault till yet they want to find something against me and questioning me what am I doing on the highway, adjuster hanged up the phone on me this is the worst insurance company ever please do not get this company has your insurance provider they dont care about you and they will treat you like shit. It been 4 weeks after 30 days if they dont settle me am going to sue this garbage insurance company.

had a not at fault accident, i was rear ended while i was stopped at a red light spoke to them first they said they would call me back in 1 hour , but I did not receive a call at all for a week, I called back and they kept giving me the run around its been 3 months with nothing called over 100 times left the adjuster voice-mails and they never called me back not even once everytime i call customer service and complain they tell me the adjuster is on vacation and they assign me a new one and tell me that they will call me back and it never happens my car has $6400 in storage fees and I have spent $3000 on rentals out of my own pocket because they are still telling me they are not sure if i am going to be covered and their investigation is taking forever . Avoid this company at all costs its not worth it no matter how cheap they are they are scammers and just take your money they dont help you when you need help they just take and dont give!

Long story short I was paying about 200 a month. On the highway I was hit from behind by a truck that was rolling forward and I was told it was my fault because I switched lanes and there was plenty of space... the truck had a video to prove the accident, he also stated he didn't see me and they closed my claim accident ND didn't bother asking for the info. Sketchy right? I started paying $602 with accident ND new company and after a year $540!!! Don't let this happen to you. The guy mysteriously went on vacation and said my file couldn't be opened to get the video surveillance. ... total screw job. Now Im stuck with almost triple the rate. They don't care about you at all. If I could vote negative 5 stars I would, they are also rude and treat you like you're a liar.

Car total lost, not my fault. Contacted the adjusters for my benefit package claim, never got reply. Until today, received NOTHING.