TD Insurance Auto Insurance Reviews

I had waited for close to three hours and no one picked up the phone at TD insurance.

Horrible service. Had to phone in after having been locked up of my online account (why?). Waited forever to get answered by a first-line agent, transferred to a second-line agent, and waited forever again only to end up wasting another more than a half-hour and not even have my case resolved. And that was just to make simple changes to my policy. Imagine having that kind of service after an accident! Cancelled and went elsewhere (while I was waiting on the line with TD, lol). It's also useless to use the online portal; all my modifications were lost and I got locked-out of my account. They probably wanted to have me call back and try to upsell me.

I currently have been in the call centre queue for over 3 hours. This is a third attempt to contact TD Insurance regarding a policy issue. I contacted TD Insurance via social media and was advised that the online chat functionality was not working - hence stay on the phone.

Their customer service never replies to your phones. They only fix your car at your centers, not at the dealer. They have a long delay. No update.

When I tried to add a second car policy to my existing account it took me over an hour to get a quote and then another 45 mins to add the new policy. Oh and then an hour and a half to resolve a problem that was their fault. They set up two policies for 1 car and then began debiting my bank account twice a month for the same car.

What is going on over there.. be careful!

I've been waiting on hold for over two hours. I called in initially to add a new vehicle to my policy and purchase more insurance. I will now instead be cancelling my policy. I can't even imagine how horrible this would be if I had to make a claim.

Currently on hold for 1 hour 55 minutes to get insurance on a used car for my son... Just to get it home so we can work a bit on it... Still waiting... May have to reevaluate cancelling and getting a new company...

I have been with TD auto insurance since 2010. Recently, I have been facing lots of difficulties with this auto insurance. Over 1hour and a half waiting to reach a representative of the insurance, often disconnection in the middle of the talk, increasing the premiums with no acceptable reasons, increasing the charges and having so difficulties to contact the insurance to adjust the mistakes they made, poor and discourtesy client services.
I am looking for new auto insurance now. Any help will be appreciated.

Terrible experience. I called more than 3 times and spend almost the entire day on hold. No one works here, I even called 1 minute after they open still the same.

I had one claim, small, for lost shingles from a wind storm. I was disconnected several times trying to get a hold of someone. It took over a month to actually get someone to fix the roof, and a week just to get someone to tarp the roof. I am currently on hold and have been for over an hour, just to change my car information. This is the worst firm I have ever had as an insurance company.