TD Insurance Auto Insurance Reviews

I wanted to add a new car on my existing car insurance policy...Now its more than an hour and I'm still on hold.

2 years after a car accident leaving myself and my girlfriend with long time injuries, we're still dealing with TD insurance, fighting for a proper settlement. Especially after being dropped by the company even though we were t-boned, and wasn't our fault. If you ever need to deal with them they hardly any help, and provided awful service. I would recommend going with someone else, even for banking.

recently was involved in a no fault accident in which I was rear ended. To say that the sevice provided is brutal is an understatement. I was actually told by my agent to enlist a lawyer as "I am on my own" This was in regards to injuries and damages to my vehicle. This was a no fault accident. I was rear ended. I am now on my third injury broker, and second accident broker. They keep going on holidays. Everyone has a different story as to what coverage I have. Countless phone calls unanswered and an average wait time of an 1.5 hrs plus to talk to someone. All this while trying to have my claim processed in the 10 day time limit imposed by the goverment. Yes you have 10 days to process your claim from date of accident. My paper work did not arrive until day 6.Brutal

Wait times for telephone contact are frequently over an hour long. Some advisers are more knowledgeable than others and usually I get different answers to the same questions when making changes to my policies. I'm not sure that the amount I pay is competitive anymore given the number of items I insure. Claim however was very efficiently handled.

I used to be able to contact them within a few minutes. I have been trying this whole week and have not been able to contact anyone. I have been on hold for over 1 HOUR several times and today 2 HOURS 34 minutes!!! I have a Chev Blazer I bought that I can't get a plate for!!! I tried the "chat online" no avail... I also left messages online. NOT HAPPY!

I had an accident a year ago. I was rear-ended. The emergency services recommended that I pull to the side due to safety (which I told my TD adjuster and she said "I hate it when they do that"). I didn't feel safe at the location of the accident since it was a major highway. #1) No sympathy or understanding from the adjuster. Then, it was clear that I was hit from behind, the guy was tailgating and didn't have enough space to avoid me when I had to stop due to the car in front. How am I at fault when I was the one hit? You go and talk to their adjuster. I had to pay 50/50. #2) My adjuster never came to look at my vehicle. The other party's adjuster did, for damage estimation purpose. #3) My adjuster looked for faults in my statement and even yelled back at me. I was frustrated with the situation and obviously it was voiced through my tone. You'd think she would be professional about it. #4) I find out from the other party's adjuster that it was to be settled through 50/50, me holding half the fault. I asked if they could access road cameras or dash cams to view the evidence since the other party hit me at a major exit/highway location. Obviously, they said no. #5) The other party is also with TD Insurance, which makes me wonder if the company did not do this just to profit themselves since now I have an at-fault record and will have to stay with them if I don't want to pay double my premium with other companies for at least 5 years.

Waiting to talk to a representative right now. I've been waiting 50 minutes now and I'm still waiting...

The announcement at the beginning of the call said "more than 5 minutes" , that's a huge understatement !!

Reading the comments, I see that I'm not alone in that situation. How can a reputable company tolerate such crappy performance?

I'm a long standing TD banking customer. No complaints there, but the insurance dept. is really something else. Just because of that stupid delay, I will take my insurance business somewhere else...

Way to go TD insurance !!

Over 2hrs on hold and still waiting that's soooo bad, for me I would give them no star overall rating ......

I had two house insurances and one auto insurance. It had taken me over 30 minutes every single time I've called to reach an agent. When I called this time, it took me 50 minutes. This year, I sold one of my properties. They could not adjust retroactively to the date of the transaction. I couldn't wait over 30 minutes every single time I called before, so this was just the last step for me. By the way, I had called the date of the transaction, a couple of days later, and the week after. The audacity that this company has to make us think that our time is not valuable is unacceptable.

If that wasn't enough, they increased my auto insurance by 18%, regardless of the fact that I didn't have any accidents or tickets over the year and my car is a year older.

Over the last couple of years, they've take every chance they get to increase their premiums and decrease services to their customers. I've gotten cold calls out of the blue and they've just increased the premium regardless of the fact that there was an agreed upon premium months ago. I'm sure they operate in an illegal manner with this policy.

Cancelled everything with them and going with another insurer.