BMO World Elite MasterCard Consumer Reviews
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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Customer service is Zero waiting for hours no one answers. We have made a transaction by mistake and we want to cancel it, so we talk to the regular line no one answers for 1 hour, then we talked to the emergency, and the same thing happened.
This is not acceptable. I have been on for over an hour. I pay a big premium to use this card. They have not honoured the terms of the agreement and the incentives have not been granted (lounge passes). This is a terrible company that has no regard for its customers. I am done...
Scotia Momentum VISA Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
- 4% on eligible recurring bill payments and grocery store purchases
- 2% on eligible gas station and daily transit purchases
- 1% cash back on all other eligible everyday purchases
- Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
- Comprehensive Travel Insurance & New Mobile Device Insurance coverage
Get this card / Apply online
Wait times for telephone banking is 1 hour to 1.5 hours. THIS IS ABHORRENT!!! This is a CONSISTENT problem with BMO Credit Card. Using COVID as an EXCUSE for ABHORRENT customer service is INEXCUSABLE!!! COVID has been going on for 2+ YEARS!!! If BMO has not figured out a solution to exorbitant wait times, I do not think I can trust BMO with my banking. This is sheer INCOMPETENCE!!!
I had issues with my credit card for the last couple of months, non of my transactions were going through even tho I paid the full amount I owed. I have actually overpaid the amount I owed. I have tried to contact customer service via phone many times, their wait time is over two and a half to three hours. A few times I have stayed online for over 45 minutes then all of a sudden phone disconnects. I went to the bank and asked for help, they tried calling the MasterCard line and told me they can not hold the line for so long so I have to call the Mastercard line myself in my own time. Who has 2-3 hours to hold phone line, this is totally ridiculous. I will not recommend this bank to anyone or their credit cards.
I have been trying to talk to someone from World Elite Mastercard for a week. Each time, I am put on hold for an estimated wait time of 2-2.5 hours. I have tried calling several times between 8 am and 9 pm. It’s always the same message. Do you think any our your customers that qualify for this credit card have 2.5 hours to wait on hold?!
You would think paying $125 a year, would come with at the very least - the benefit of being able to talk to one of your employees! Absolute garbage. I will be cancelling my card as soon as I have time. I imagine cancelling it will take 2 hours too!
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
- Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
- Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
- Earn 1 point for every $1 you spend on all other eligible everyday purchases
- Complimentary Concierge Services 24/7
- Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65
Get this card / Apply online
At this point, I am looking for another card. Worst customer service ever! Only good for air miles. They still charge a fee for every foreign currency transaction. I pay my bill monthly, but for those of you who don’t, my interest rate went up to 22.5%.
I have been trying to get customer service on the phone for over a week. Every time I call they say over 2 hours wait. I’m locked out for online with my MC, so today I decided to wait. I am still on hold it’s been over 5 hours! That is the worst customer service I have ever experienced. I don’t care how good the rewards are if the customer service don't care!!! Very angry and frustrated! I am going to cut up this card and move on. Don’t ever get this card!!! I will NEVER get an account with the bank either.
I am currently on hold for BMO world elite Mastercard customer service. OVER 3 HOURS now and still on hold and the message continually says "Thank you for your patience we will answer your call shortly"... Do I need to say anything more about their "service"?