BMO World Elite MasterCard Consumer Reviews

Wait times to speak to a customer service representative were always 4+ hours. Had to go into a branch to cancel the card - impossible to contact BMO by phone. The card couldn't be linked to any online account or restaurant - customer service was unwilling or unable to fix this. The annual fee is not worth it.

I am currently on hold for BMO world elite Mastercard customer service. OVER 3 HOURS now and still on hold and the message continually says "Thank you for your patience we will answer your call shortly"... Do I need to say anything more about their "service"?

BMO informed us in April that they were replacing our Gold card with the World Elite card. It was going to increase our yearly fee. When I tried to go online on May 11 my Gold card number was no longer valid and we had not yet received our World Elite card. Until we receive the new cards we cannot do any online banking! So far I have spent over 6.5 hours on the phone (mostly on hold) trying to find out where the new cards are. Finally today they told me that they were being sent by courier. This is hopeful news. We will see...

Customer service is Zero waiting for hours no one answers. We have made a transaction by mistake and we want to cancel it, so we talk to the regular line no one answers for 1 hour, then we talked to the emergency, and the same thing happened.

This is not acceptable. I have been on for over an hour. I pay a big premium to use this card. They have not honoured the terms of the agreement and the incentives have not been granted (lounge passes). This is a terrible company that has no regard for its customers. I am done...

Another BMO money grab. They cancel a MasterCard program and force us to a higher program with larger yearly fees. As far as I am concerned they made a business decision business to cancel so why am I being forced to pay larger fees? Typical bank trying to get extra bucks out of the consumer and during covid to boot. Call and speak to a representative that obviously can't do anything asked to speak to a manager - was asked to hold a minute while he transferred my call and sat for over 30 minutes with no one checking in on me or picking up my call - so I hung up. Really BMO is this what you call great customer service. I think my next step is the Ombudsman.

They twice lost my replacement card.
They never returned calls related to giving me a tracking number after guaranteeing they would call.
I had to go to a bank manager and beg for help.
I also had trouble with them when I was overseas,
You cannot count on support if you need it!

Wait times for telephone banking is 1 hour to 1.5 hours. THIS IS ABHORRENT!!! This is a CONSISTENT problem with BMO Credit Card. Using COVID as an EXCUSE for ABHORRENT customer service is INEXCUSABLE!!! COVID has been going on for 2+ YEARS!!! If BMO has not figured out a solution to exorbitant wait times, I do not think I can trust BMO with my banking. This is sheer INCOMPETENCE!!!

Got this card after extensive research comparing numerous travel reward cards. I simply couldn't pass up the 3:1 and 2:1 reward rates. The first problem occurred when I was navigating the sign-up for the rewards site... took multiple attempts to secure acceptance of my typed-in info. Directions included in the welcome package were not clear. Started to rack up points and was ready to redeem for a hotel stay through their reward website. Took me 2 hours just to get the website to come up! Followed all steps to book the hotel I needed but the booking didn't go through! I was super frustrated by this time and called the reward centre. It took 2 days before I finally got through and in the end, nothing got resolved. The customer service is terrible!

My new credit card arrived in the mail, and about 2 weeks prior to XMas, my card # was stolen yet again, which happens about every 6 months. Calling BMO Mastercard, they just say no - they can't do anything. . . and over a week later, I still don't have a new credit card, nor would they let me talk to the fraud department. So, BMO Mastercard CALLS ME to alert me to fraud on my account, then won't reimburse me the amount I'm out UNTIL their "fraud department" resolves the issue = BMO Mastercard is fraudulent in not immediately crediting my account. I am looking at a different credit card now because of this rotten service, my number being stolen so frequently, and BMO not immediately crediting my account with my stolen money.