Credit Card Reviews

BMO World Elite MasterCard Consumer Reviews

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(50 reviews)
BMO World Elite MasterCard
1.8 out of 5 stars:
Customer service:
Value for Money:
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Terrible customer support

by KB on Feb 15, 2022
1.5 out of 5 stars

They twice lost my replacement card.
They never returned calls related to giving me a tracking number after guaranteeing they would call.
I had to go to a bank manager and beg for help.
I also had trouble with them when I was overseas,
You cannot count on support if you need it!

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Review topics

Customer Service

by Asif on Dec 16, 2021
1.5 out of 5 stars

The service is terrible for this credit card. I called to ask for past statements (only 3 months are available online) anything past that, they have to mail a paper copy and they charge you. I asked if I could get it faster and the representative said he had to talk to a supervisor.
I was placed on hold for 40 mins (they do not have a call-back feature).
In the end, I had to hang up because the representative never came back.
For your information, other cardholders have several months of statements available online.
Terrible service!

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