BMO World Elite MasterCard Consumer Reviews

Wait times to speak to a customer service representative were always 4+ hours. Had to go into a branch to cancel the card - impossible to contact BMO by phone. The card couldn't be linked to any online account or restaurant - customer service was unwilling or unable to fix this. The annual fee is not worth it.

I am currently on hold for BMO world elite Mastercard customer service. OVER 3 HOURS now and still on hold and the message continually says "Thank you for your patience we will answer your call shortly"... Do I need to say anything more about their "service"?

Customer service is Zero waiting for hours no one answers. We have made a transaction by mistake and we want to cancel it, so we talk to the regular line no one answers for 1 hour, then we talked to the emergency, and the same thing happened.

This is not acceptable. I have been on for over an hour. I pay a big premium to use this card. They have not honoured the terms of the agreement and the incentives have not been granted (lounge passes). This is a terrible company that has no regard for its customers. I am done...

Wait times for telephone banking is 1 hour to 1.5 hours. THIS IS ABHORRENT!!! This is a CONSISTENT problem with BMO Credit Card. Using COVID as an EXCUSE for ABHORRENT customer service is INEXCUSABLE!!! COVID has been going on for 2+ YEARS!!! If BMO has not figured out a solution to exorbitant wait times, I do not think I can trust BMO with my banking. This is sheer INCOMPETENCE!!!

I used to love this card for its benefits and customer service.

I have no idea what changed in the past 5 months but I've since canceled my card. No one speaks clear English - took over five minutes to spell out my name - two times, two different representatives kept putting "g" instead of "J" - the wait times are long, took 15 minutes to give my address where my card never came up.

After 8 years of being with BMO World Elite and a similar card for the business platinum level, I canceled both and went to another bank.

When you travel or do some type of charge online they block your card making you call and wait hours online to have the card unblocked. Completely done with BMO and this card.

We're here to help is a totally false flag. They cannot help. No one can wait 3-4 hours on the phone to connect. Doesn't matter if you call the concierge line, the main line, the world elite line, or any other BMO telephone line - you get shuffled off into one main area that says phone lines are busy and wait times are 4+ hours.
Either BMO has a lot of issues with their credit card or they are too cheap to hire a proper company or employees to answer the phone. What are they hiding? Why don't they want to talk to their customers - those that pay the bills and their salary?

They hold up my 15K as collateral against my card for the last 4 years. I called them to release the hold-up period, they kept me waiting for 4 hours and 9 min, I posted on my Facebook all details. Then one ring and line disconnected. It was hard to believe for me. Customer service is horrible. Going to close the card.

I am attempting to get hold of the BMO Credit Card Dispute Department and I am currently on hold. I am on the phone now for 2:28:12 to be exact and have yet to speak to customer service. I reckon that I would be here for another 5 hours? Who has time for this? Horrible!!!! Lesson learned - leave BMO and bank locally (credit union).