BMO World Elite MasterCard Consumer Reviews
Looking for the best Credit Card?
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Filter
Most recent reviewsAre you interested in?
At this point, I am looking for another card. Worst customer service ever! Only good for air miles. They still charge a fee for every foreign currency transaction. I pay my bill monthly, but for those of you who don’t, my interest rate went up to 22.5%.
Got a call that my card was compromised, so I called BMO. Waited 45 minutes on hold, got asked really hard to answer security questions - apparently, I got one wrong or something - as many people would since it’s something many people don’t know off the top of their heads. She told me she couldn’t help me because I failed the security test. That I had to physically go to a branch - because some random hacker on the internet compromised my card or something - something not even my fault. I’m just really annoyed right now so venting. I don’t think they should make the questions so hard to answer without any notice of what they are going to ask. Especially after such a long time on hold.
Scotia Momentum VISA Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
- 4% on eligible recurring bill payments and grocery store purchases
- 2% on eligible gas station and daily transit purchases
- 1% cash back on all other eligible everyday purchases
- Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
- Comprehensive Travel Insurance & New Mobile Device Insurance coverage
Get this card / Apply online
I use this credit card for air miles. But customer service sucks big time. I have been trying to reset my online password as I am locked out, and it's been over a week and wait times have been anywhere from 2 to over 4 hours on any given day. At this point, I may just cancel the card. Customer Service is everything to me. I guess BMO does not feel the same way?
I have been trying to get customer service on the phone for over a week. Every time I call they say over 2 hours wait. I’m locked out for online with my MC, so today I decided to wait. I am still on hold it’s been over 5 hours! That is the worst customer service I have ever experienced. I don’t care how good the rewards are if the customer service don't care!!! Very angry and frustrated! I am going to cut up this card and move on. Don’t ever get this card!!! I will NEVER get an account with the bank either.
It took me few times to be on the line for more than 3 hours.
Right now I am on the line and it turned my 4th hour of waiting when someone will pick up the phone.
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
- Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
- Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
- Earn 1 point for every $1 you spend on all other eligible everyday purchases
- Complimentary Concierge Services 24/7
- Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65
Get this card / Apply online
I have used the BMO World Elite card extensively for about 10 years now. I am highly disappointed recently with customer service. Long wait times and the reps seem so depressed and not attentive. I understand this is COVID time and we all need to be patient, but my calls to the BMO customer service line have been confusing, frustrating and no one there seems to care about resolving issues. I am looking at cancelling my card.
If you transfer an amount from another card, make sure to read all of the small prints because it’s not exactly 0% interest for one year. There’s a transfer fee, and, if you think there are no minimum payments think again, we still have to make minimum payments according to the law...). Because I missed those minimum payments (since I thought no payments for one year) they will charge you interest for the remaining periods, in addition to the transfer fee already paid. Absolutely not worth it.
Be prepared to be on hold a minimum of 20-40 minutes. I have called numerous times over the past 2 years generally because I am locked out of my account online and need resets. I have never gotten through without a minimum of 20 minutes hold. Of course, when I first signed up for the card and experienced this I spoke with a manager who said: "We are aware of the issue and are working on getting it resolved". Here we are 2 years later the same problem. In the past, we always used CIBC visas and never did we have any wait times like this...We only switched because Aeroplan points were harder to come by and the program was making changes. After using my points on BMO world elite we will be moving on as my time is more valuable than the service BMO offers.
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
Get this card / Apply online
When I needed to contact them after going through all the motions of numbers etc. I was told there would be a 40-60 minute wait. Hung up and called again several hours later and this time 30-60 minutes wait. So I decided to cut up my card. Elite you say. Gone I say. If they really wanted to give service, they could easily have a callback system.
I had issues with my credit card for the last couple of months, non of my transactions were going through even tho I paid the full amount I owed. I have actually overpaid the amount I owed. I have tried to contact customer service via phone many times, their wait time is over two and a half to three hours. A few times I have stayed online for over 45 minutes then all of a sudden phone disconnects. I went to the bank and asked for help, they tried calling the MasterCard line and told me they can not hold the line for so long so I have to call the Mastercard line myself in my own time. Who has 2-3 hours to hold phone line, this is totally ridiculous. I will not recommend this bank to anyone or their credit cards.