Walmart MASTERCARD Consumer Reviews

Do not get this Mastercard, if you are young and just starting out (college, university etc.) The minimum payments are way too much money per month. Every time a minimum payment is made it gets completely overridden by the interest.. the interest is 29.99%. They want you to pay the minimum payment for 9 months THEN the interest will go to 19.99%... WOW, what a difference... NOT. If you do not make a payment in time they will contact you every single day and call 6-8 times throughout the day. They called me at 8:30 pm and their customer service is AWFUL. They sound like they are telemarketing or spam... please do not get this card if you want to have a good credit score and want to save $80-$100 each month.

I recently (Oct 14) ordered something from the US and have yet to receive the product despite many emails telling me it has shipped. When I check the shipping status, it hasn't even been packaged yet, much less shipped. Despite several email exchanges with the vendor, and a supposedly new shipment being processed I still don't have anything after waiting the requested 2-7 business days (as of Nov 20). My call to Walmart was frustrating, to say the least. They will open a case, gee thanks, and someone will get back to me, but no timeline promised or offered. I knew I should have used another card for this - my experience with it is completely different and they don't hesitate to proactively deal with these types of vendors. I knew I shouldn't have used my Walmart card and now I know that the hard way. I will never use them again.

The service is terrible! Points are only credited if you swipe your card. Tapping your card does not
give you any points. The machines at the store do not work most of the time. Payments made at other stores are denied despite having a clean record. I will NEVER AGAIN use Walmart Mastercard!

My husband got this card and every time he makes payments it never reflects on the statements. The balance never goes does down, but up and it's not even being used! He's contacted customer service about it, but it is a waste of time. They said for payments to show, the full balance must be paid. There are charges on the card that he's never made and Walmart doesn't do anything about it. Terrible card, even worst customer service.

Walmart charged me twice for one transaction and it happened on Feb 26, 2021. But still didn't give back my money and on top of that, they are charging me interest on the amount which I didn't use. Which is totally unacceptable. I will never recommend anyone to take credit card service from Walmart. They give 0 customer service to their customers.

1 Added some spending on buying Walmart insurance without my permission
2 Delay statement then no statement
3 Turned to check online and noticed have been used in online shopping with Amazon several times
4 Walmart call center poor response

I got my Walmart Mastercard beginning of this year and the system was not proper to check transactions easily so I haven't seen that, I was paying insurance fee and something more that I didn't accept. I called Walmart they gave me a Canada Life insurance customer number. The woman that I talked about didn't even listen, she was so rude and didn't care anything I told. I don't who even hire that girl. She just talks robotically and insanely rude. Even I need any insurance I wouldn't get from them.

This is the worst reward card in the market due to the following reasons: 1. No option to pay the bill online. If you want to wait in the customer service queue to pay the bill, go for it. 2. Store associates can open the account in 1-2 minutes but cannot take a request to close the account. 3. The worst cashback reward as compare to other products in the market. 4. Stone aged website.

My account was charged $200 and $100 by two different gas stations on top of the gas-charged. Called to have matter disputed, they first told me merchant can do that, hold your money for clearance?!? Then suggested I call the gas place and dispute with them. Called again stating that credit card should do that for me ...they cannot do anything, oh call during business hours... But I am at work and the wait is in about 30 min or more. Fed up, will not use this card anymore.

So I got this card I can save 15$, but wow, it's been a few months, and customer service is so difficult to deal with, that I simply must cancel my card. 1) You keep getting transferred a lot because the amount of tasks each person deals with is extremely limited. This would be okayish if one didn't have to repeat their name/phone number/full address/reason of transfer each and every time. This is not the case with other companies. 2) One can't make a complaint or feedback to their supervisor, they say everything is recorded, and that is all they do, but who is going to bother to listen to that? If they had written it instead, then there would be a person in charge of that which could check in much less time the written complaints and feedback. 3) You can't make a payment to them online before having received the card, only by check. They won't give you your card number, even though you passed all their identification question. They don't properly take your address, even though you have provided them with a photo ID with the unit number, and even called them once before to advise them.