Walmart MASTERCARD Consumer Reviews

If I could give zero stars I would. Card arrived. Took FOREVER to get thru to activate. Finally got it activated after waiting on hold for almost 2 hours. Guy tells my husband it is activated and to have a good weekend. Never said there was anything wrong. Next, we try to use the card - it wouldn't work. So again we call in and are on hold. A woman answers saying "Walmart security". My husband talks to her and she says the card is blocked?! And that he needs to send in proof of address and proof of ID. Umm, he JUST got the card at the address. They mailed it to,- our address!!! And why approve someone for a card then ask for proof of ID? Horrible customer service. I sent an email to The Ombudsman to file a complaint. They are likely located in the Philippines too. WORST CUSTOMER SERVICE EVER

Walmart blocked my card. I tried to clarify with them that it's not fraud but was told that they will need to call me back first to confirm. I called them, but they said they will need to call me directly the next day. Wasted three days of going back and forth. Walmart needs to move their customer service department to another part of the world that can do a better job.

After using my Walmart credit card a few times, then it got stopped... I called them... They told me someone will call me the next day between 8 to 8. They called me but I was busy so I missed the call. I called back. Now they tell me that they will need to call me again to resolve but it will have to be tomorrow? They said I (customer) can't call them. Walmart staff need to call and make direct contact first!? Ridiculous rule. I will wait one more day tomorrow. If nothing is resolved I will cancel my Walmart credit card and complain to head office.

Until recently if I purchased anything over $100 I had to enter pin. Now, Walmart has lifted that security measure and is refusing to reinstate it. I do not like this measure if I lose my credit card or gets stolen anyone can buy anything without the safety measure of pin#. I am done, will pay my monthly bill at the end of the month and destroy the card. I get third-world staff who do not listen and keep calling me madame instead of my name. The worst customer service ever. Do yourself a favour and do not apply with them! Not worth your time.

I disputed a charge which they credited to my account then months later they charged the disputed amount. The last representative didn’t mention that they might charge again “after investigation”. Even with a proper document that my card was stolen and used for fraud, the lady was firm to not credit it. She was rude and when I said I will cancel my card, no sympathy and didn’t try to win back. Guess they don’t care about loyalty anyway. I also had to re-order my replacement card three times because their delivery took more than a month when they said their ETA was 7-10 business days.

I call their customer service to discuss one charge on my credit card and they couldn't give me any information about it. I tried asking them to transfer me to their supervisor and he put me on hold for 20 minutes and came back and said the supervisor is busy and cannot take my call right now. I mean why make me wait if that's what you are going to say!!! They couldn't tell me what the charge was for which is ridiculous. I DO NOT recommend this credit card to anyone. Please do not apply Walmart Mastercard, the customer service awful!!!

I reluctantly signed up for the card at the cash since I was promised a $ 25 rebate on the next purchase. I never got the card, never got a statement, but finally, yesterday, I got a text saying I was behind in my payments. I only used it that first time because of course I couldn't because I didn't get the card. Two hours on the phone yesterday, being transferred here and there. Apparently, my unit number was missing from the application, although I carefully gave it. First-person on the phone fixed it. But then I was transferred over and over again. Final Department seems to be Security who wants to verify me. They wanted my address from 20 years ago. I gave it to them. They said they will call me back on my phone to verify it is me. I waited, the phone never range but got a voicemail from Walmart saying to call them back on the number on the back of my card. I don't have a card!!! Called again, transferred 4 times, got Security Department, he said he'd have to call back on my phone, never called back. On hold now for 45 minutes while Security is doing??? I just want to pay the bill and then quietly cancel the card. What a mess.

Horrible customer service, they have zero knowledge and they are very rude. They also have ridiculous rules, my card was worn out and I requested a new card, they said they will deactivate my old card right away when I request for a new card that means I will be stuck with no credit card for almost 2 months until I get the new card in the mail. Also, I had some big amount of credit back to my credit card (refund of 9000$) and when I asked if I can cash it out, the customer service representative had no idea what I was talking about. She didn’t know anything and she was extremely rude. Also, I had to deal with fraud from the cheap air company and I wanted to put the amount ($1700) on the dispute and they said because it was more than 30 days ago, they can’t do anything about it. Very disappointed and will never recommend them to anyone. Worst Desjardin Insurance!

I use my card to book an online hotel by booking.com but unpaid cash at the property. After 3 months I found out that the customer service called me and said I have some balance didn't pay it. I told him am not using it but I will pay it's only 50$ and I went to Walmart shopping center and I paid it after 4months I received a call they told me that I still owe 678$ in my balance to them and I have to pay it. Then I told them I didn't use it! After they check my account they found out some online dating! Obviously, someone hacked my card and start using it in some online dating and porn websites. I told them to block my card so they can't use it. Also if something unusual happening especially if it's an online website they should inform me or notified me about it. if I confirmed it that's means I use it. If not they should block the website! But with Walmart Mastercard, they didn't care and let it happen. Now I owe them $1023 + interest which I didn't use it or consume it and yet still sending me statement they want me to pay it. The worst customer service, worst problem solving, worst company! I recommend everyone read this comment stay away from this company! You gonna regret it that you choose Walmart Mastercard!

So I applied for the Walmart Rewards MasterCard and was instantly approved. I was so happy, then after using the card for a few weeks, I get a call from their security department stating that he was looking over my credit report and I owed some other companies money... Then he said I need verification documents faxed in, I faxed them the same day. On March 3 Rd they said 5-10 business days to verify the documents. I waited and waited for a phone call, still nothing. I called them every day and every time it's something new. They tried to change the date of the documents arriving from the 3rd to the 9th, they kept saying 5 business days and then it would pass and then they said another 5 business days etc. I have been waiting for over a month and still no phone call. I make it a point to bother them as much as possible because if they didn't like my credit report it shouldn't have excepted me in the first place. It is disheartening especially since I'm in the process of fixing my credit and have invested a lot of money to do so. They are horrible at answering the phone and I would suggest not even applying for it at all. It is the worst headache and they are very judgemental and rude when you call them to ask if they are doing there job. It seems like a way to pick and choose after people have been approved and also I'm pretty sure none of these people live in Canada... They don't like their job and they are horrible at it. So please don't ever get this MasterCard. I will be making reviews on YouTube and making it well known to the world about this stupid card.