Walmart MASTERCARD Consumer Reviews

I had Walmart reward card for years. It was Ok at the beginning as you can use the cash-back money to shop at Walmart. Then it was hacked few times. The company increase the month limit to let the card being used continually.

Last year, I used the card in US then the card was blocked for no reason. I paid off the owed money (deducted the rewards amount), but the rewards money didn't count. They kept charging me the interest and phoned me many times. There was never smooth communication with the staff over the phone.

The online service function is terrible. No paperless statement, no text reminders when you make any purchase by the card, and not a safe card to use.

When Walmart Mastercard updated its website, some changes made were good, and some NOT.

The previous Walmart MC website always had on the left column the following info:
Current Balance, Min Due, Credit Limit etc. If you were trying to balance by viewing past transactions, seeing your current balance helped. No matter what you were viewing, that info could always be seen.
With the New Walmart MC website, this info is only available on the main page and once you leave that page, you better have memorized it all. If you were trying to balance and forgot what your Current Balance was, you would have to leave the page you are on, go back to the main page, and start all over.
I have emailed Walmart Customer Service about this issue, and they told me they have nothing to do with the Walmart MC website and to contact the Credit Card Customer Support. So I messaged them, and they also said they do not take care of this and referred me back to Walmart. No one wants to take the initiative to help or refer me to the right place.
Why could they not have your Current Balance available when viewing transactions, up on top in the shaded blue part? There is plenty of space. So frustrating when you are trying to balance.
Why will no one LISTEN!

I am trying to register my Walmart Mastercard online on their website. Unable to complete it every after trying 4 different times on different dates. Their customer call center is a joke. They don't solve any of your problems and keep transferring to the next department ultimately cutting the call. DON'T OPT.

1. Got this card for my teenage kid, tried 3 times to activate text alert/notification, NEVER works.
2. Only received a paper statement a couple of times, NEVER received any paper/email again since then.
3. Tried 3 nights to check balance/statement online (Jun 21 - 23) in order to pay, NEVER works.
4. Tried to call customer service (Jun 23) after 10 hours of work but customer care closed, hope to talk to someone as payment is due, pressed lost/stolen dept but then card was blocked automatically without even anyone talked to me (I had and have cards of other banks, never had that happened!). The automated message said someone will call within 24 hours but NOTHING happened ..... To Be Cont'd

Stay Away - Long Story, short!
1) This card will charge you fees for services that you never asked or requested for like $3 or $4 every month for something or the other. It's not huge but once you are being charged every month it is difficult to get hold of them to ask what is it for.

2) Poor customer service - They will keep you on hold for long, then hill transfers to supervisor then another supervisor and then another.

3) Difficult in understanding transactions - Once you review your account, the transactions mentioned should be easy to understand, so that you know where you have to spend money. But nope, they use short forms which makes it so difficult for you to understand that where you have spent the money.

Very bad experience.

This site is the worst. Can't visit the site to check my balance. I'm done with this card!

I have had this card for just under a year and I am now giving up on it. Customer service does not exist and communicating with customer service is impossible.
Initially they promised $10 to go paperless. Their website wouldn't allow me to go paperless. When I clicked on "GO PAPERLESS"....nothing would come up.
I pay my monthly charges like clockwork before they are due. However on two purchases my card was rejected due to slow approval by mastercard.
I finally was able to go paperless....but now my $10 incentive has never been provided.
My last grip is that every new card holder is confined to a $1000 credit limit, within the first 12 months. It meant I had to make two monthly payments in order to not be locked out. My other cards all provide limits for over $10,000. Good bye Walmart Mastercard !!!!!!

I set up an online account so I could check the balance on my new card like every other card out there. Unlike any other card out there, Walmart then cuts off access to your online account until you FAX (yes, I said fax - if you were born after 1987 you can google what a FAX is) them 2 more pieces of ID - because I REALLY want to FAX copies of my ID to a machine that has been obsolete since 1983 AND makes copies of my ID for anyone passing by to see/take home. Of course, Walmart does not advise you of any of this and when you try to log in the error message on the website states, "we are unable to access your account please try again later" when the reality is you could try a zillion times and it would never work because they want more ID... Anyways - I paid off my balance, cashed in the $50 in incentives I got for signing up and then reported the card stolen and never activated the new one.