Walmart MASTERCARD Consumer Reviews

So, I overpaid my Master Card by $430 called 3 times to have it hung up on me after an hour each time. Once I get my refund I’m cancelling my card this is horrible!

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!

I spent hours on hold no one answered. Finally, I got someone and they immediately hung up on me! Called back for 3 days and no one answered. Finally got someone again and they said they couldn’t help me and transferred me back to the queue and spent another 3 hours on hold. I don’t think they know what they are doing. They probably shouldn’t be trusted with your money since they can’t handle simple phone calls from their customers!

If I could give zero stars I would. Card arrived. Took FOREVER to get thru to activate. Finally got it activated after waiting on hold for almost 2 hours. Guy tells my husband it is activated and to have a good weekend. Never said there was anything wrong. Next, we try to use the card - it wouldn't work. So again we call in and are on hold. A woman answers saying "Walmart security". My husband talks to her and she says the card is blocked?! And that he needs to send in proof of address and proof of ID. Umm, he JUST got the card at the address. They mailed it to,- our address!!! And why approve someone for a card then ask for proof of ID? Horrible customer service. I sent an email to The Ombudsman to file a complaint. They are likely located in the Philippines too. WORST CUSTOMER SERVICE EVER

My account was charged $200 and $100 by two different gas stations on top of the gas-charged. Called to have matter disputed, they first told me merchant can do that, hold your money for clearance?!? Then suggested I call the gas place and dispute with them. Called again stating that credit card should do that for me ...they cannot do anything, oh call during business hours... But I am at work and the wait is in about 30 min or more. Fed up, will not use this card anymore.

I always try to pay my card off as soon as possible, mostly before the due time. There is a time the due date is on the 23rd. I paid on 20th, I happen to have an automatic charge posted on the 19th but when I paid it did not appear. Then the next month I was charged an annual interest at 130% for this amount I happened to miss because it is visible after I have paid my balance. I then called customer service. The first time I was disconnected after 20 minutes waiting; the second time I was told the person cannot access my account thus he was transferring to me another person and got disconnected again. Now I am still on the call waiting...

Suggest not to use the Card, a 3rd class company. Spent 2 hours but didn't get solutions. 4 customer care agent pass one after another.

It is really amazing in 2023 you have such a bad credit card. Very awful webpage, completely unprofessional customer service and bad service.
they do not understand your issue. Every passing phone you to explain and i passed to six people. sometimes you feel you talk with people sitting in other countries like AISA
PLEASE NEVER APPLY FOR THIS MASTERCARD-Walmart is not bad but credit card is 10000 percent bad.

I applied for this card in mid August, they do a hard pull and approve me. I don’t receive my card till late September. I call to activate it and after being on the phone for over a hour and speaking to 3 different people over 2 days I manage to get it activated. Then I see on the day I called to activate my card they had done ANOTHER hard pull on my credit! Completely incompetent customer service.

First off. What company still uses a fax or mail only in 2023???? No email option for supporting documents. I have a disputed charge and this atrocious customer service has now told me they did not get the fax from over a month ago. I am being told it is my responsibility to re-fax the documents. As a customer, I have fulfilled my duty and this company does not support their customers, and just reads from some script. Secondly I really appreciate the 1hr long hold time for a supervisor, only to be disconnected.