Walmart MASTERCARD Consumer Reviews

Keep saying someone will help me then drop my calls and give me a different number to call over it... I haven’t received my card in three months don’t go with them! The worst Mastercard company! I’m calling to cancel and speak to a manager!

Horrible customer service. Very long wait times when you call in. They don't want to give credit increases years later. They need to just discontinue their Mastercard.

1 Added some spending on buying Walmart insurance without my permission
2 Delay statement then no statement
3 Turned to check online and noticed have been used in online shopping with Amazon several times
4 Walmart call center poor response

I have had a very unfair and bad experience with them. Once I found the unknown charges in my account, I could not talk to the right person or a supervisor even after being stocked for 85 minutes on the phone. This has happened too many 4 times in a row and they don’t care at all.
Funny thing is that in the beginning, they advised me not to pay the balance and first check the unknown amounts with the vendor. It took me more than two months and still waiting for the vendor but Walmart Mastercard is charging the interest on a monthly basis telling me openly that we don’t care.
Every time they tell me that our supervisor will call you in 24-48 hours but they never do. I know they love to charge me with daily interest.
I am going to close my account with them and advise whoever I know to be careful with them.
Thank God everything is being recorded and they can’t hide it.

I just recently found out that my credit card has been a fraud, so I called customer service for help. But I have been put on hold for more than 2 hours until someone answered my call but had to transfer me to the security department. Then another waiting until someone from the security dept answered my call. When I told him about my problem, he put me on hold right away with no reason why and then I got on hold again, only to find out I have been sent back to the regular department...

Wish I had read the reviews prior to getting this card.
The customer service is TERRIBLE, I got hung up on just to have to call and wait all over again!
They don’t care about helping anyone.

So, I overpaid my Master Card by $430 called 3 times to have it hung up on me after an hour each time. Once I get my refund I’m cancelling my card this is horrible!

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!

I spent hours on hold no one answered. Finally, I got someone and they immediately hung up on me! Called back for 3 days and no one answered. Finally got someone again and they said they couldn’t help me and transferred me back to the queue and spent another 3 hours on hold. I don’t think they know what they are doing. They probably shouldn’t be trusted with your money since they can’t handle simple phone calls from their customers!

If I could give zero stars I would. Card arrived. Took FOREVER to get thru to activate. Finally got it activated after waiting on hold for almost 2 hours. Guy tells my husband it is activated and to have a good weekend. Never said there was anything wrong. Next, we try to use the card - it wouldn't work. So again we call in and are on hold. A woman answers saying "Walmart security". My husband talks to her and she says the card is blocked?! And that he needs to send in proof of address and proof of ID. Umm, he JUST got the card at the address. They mailed it to,- our address!!! And why approve someone for a card then ask for proof of ID? Horrible customer service. I sent an email to The Ombudsman to file a complaint. They are likely located in the Philippines too. WORST CUSTOMER SERVICE EVER