Credit Card Reviews

Walmart MASTERCARD Consumer Reviews

This page has been viewed by: Please wait... consumers
(254 reviews)
1.3 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:
Share your own experience
Write a review

Horrendous Customer Service

by What customer service???? on Sep 20, 2023
1 out of 5 stars

First off. What company still uses a fax or mail only in 2023???? No email option for supporting documents. I have a disputed charge and this atrocious customer service has now told me they did not get the fax from over a month ago. I am being told it is my responsibility to re-fax the documents. As a customer, I have fulfilled my duty and this company does not support their customers, and just reads from some script. Secondly I really appreciate the 1hr long hold time for a supervisor, only to be disconnected.

0 of 0 people found this review helpful. Did you?