Walmart MASTERCARD Consumer Reviews

It took me over an hour to activate my card, another hour to figure out how to pay my first bill. Information is hard to find, and customer service is purely there to push extras, not to help. This is a garbage credit card and I will cancel it as soon as I've confirmed that my first and last bill payment has gone through.

Until recently if I purchased anything over $100 I had to enter pin. Now, Walmart has lifted that security measure and is refusing to reinstate it. I do not like this measure if I lose my credit card or gets stolen anyone can buy anything without the safety measure of pin#. I am done, will pay my monthly bill at the end of the month and destroy the card. I get third-world staff who do not listen and keep calling me madame instead of my name. The worst customer service ever. Do yourself a favour and do not apply with them! Not worth your time.

For some unknown reason they added a balance insurance charge to my account, I called and sent a letter to their customer service to request cancellation, the issue has never been solved, I stop using the account for several months and the insurance charge back on again even I paid all my very small balance off immediately each time I use my card.

I disputed a charge which they credited to my account then months later they charged the disputed amount. The last representative didn’t mention that they might charge again “after investigation”. Even with a proper document that my card was stolen and used for fraud, the lady was firm to not credit it. She was rude and when I said I will cancel my card, no sympathy and didn’t try to win back. Guess they don’t care about loyalty anyway. I also had to re-order my replacement card three times because their delivery took more than a month when they said their ETA was 7-10 business days.

I call their customer service to discuss one charge on my credit card and they couldn't give me any information about it. I tried asking them to transfer me to their supervisor and he put me on hold for 20 minutes and came back and said the supervisor is busy and cannot take my call right now. I mean why make me wait if that's what you are going to say!!! They couldn't tell me what the charge was for which is ridiculous. I DO NOT recommend this credit card to anyone. Please do not apply Walmart Mastercard, the customer service awful!!!

I was approached in store regarding a Walmart Mastercard and was pressured, finally agreeing to apply. When confirming the card, the customer service rep pressured me to take the insurance plans, which I did not want but seem to have gotten anyway. Customer Service reps must be on commission. I have called on two occasions to cancel my card due to being misled on insurance coverage I did not want. March 27th I called Customer Service to cancel my account and was not satisfied with the rep's response so I spoke with a supervisor and was told to cut up my card as the account was now closed. I received notification that a new statement was ready, so my account was not closed. I called Customer service again on May 20th and explained the situation. I was told to transfer the issue to a supervisor and I would receive a call within two days. Another lie. I have not received a call. Terrible Customer Service.

This is one of the worst credit card companies in Canada... Poor customer service. I asked them to transfer my refund money to the bank account they took almost more than 15 days... with modern technology bank to bank transfer shouldn't take more than 24 hours! This is insane... Purchase interest will be charged for no reason! Phone calls will put you on hold for more than 1 hour! You will get fed up and hang up if you are not patient.

This company does provide customers with protection on their cards. They beat around the bush telling you to contact the place that has charged you. They do not do claim protection or dispute. They do not care about customer's interests or for their protection whatsoever. They even charge you extra hidden fees to your actual balance when you calculate what you owe on your statement it does not add up to what's on the account balance. They are full-time scammers. Do not join this companies credit card.

Due to untrackable credit loss on my card, I called them for the information, but they were just beating around the bush. So I requested them to cancel the card. I paid all the balance right away I did not use it anymore. They updated another balance, I paid for it again. I did not use it anymore. After two months, when I log into an online account to check it because I do not trust them, and there: another balance again. I couldn't believe it! (My total loss: $1247.25, if they steal $1247.25 from each customer and if their consumer population is 10 million (10,000,000) in North America (Canada, USA, Mexico), Guess how much they have stolen every year.

I was very frustrated at the representative from India considering I had this card for many years! He had the nerve to be pissed when I ask him to repeat! Get out the kitchen if you can't handle the heat! I dealt with other companies with some african and some latin folks who spoke way less english than him but they were patient, nice, and they were able to help me and my inquiries were more complicated than what I had asked that guy with Indian accent!