Walmart MASTERCARD Consumer Reviews

Will be cutting this up. Called and told them I was leaving country, this is the 3rd time I could not use my card in the USA.

I switched to a Walmart Mastercard credit card 18 months ago and have had to have THREE cards in that time and re-register my card on all the online stores I use. Not just any stores. Reputable stores with good personal information security. Then, when I reported this fact that I've had 3 cards in 18 months, the person I spoke to over the phone kept discounting my concern that our credit cards are so insecure. I dropped that question and asked what we as consumers can do to make our cards more secure, and she HUNG UP ON ME. Professional.

I don't care about your insurance, I don't even care about the fraudulent use of my card, it's the attitude of the operators and the hang-up call b/c they didn't want to suggest what I could do, which I assume is nothing.

Worst customer service ever. They cannot even explain properly how the charges incurred in my card despite paying the balance statement in FULL and before the DUE DATE. They just keep making excuse as it is a residual charge but cannot even elaborate how that happened. Walmart Mastercard team should re-train their customer service.

I'm using the third credit card from Walmart rewards Mastercard
No support when there are discrepancies. I reported fraudulent charges being deducted from my credit card without my consent. Customer service put the onus on me and did not go after the crooks that stole my money.
I was forced put a stop order on my credit card. I have to reapply for a new card. Because they would not block the fraud from happening.
Walmart rewards Mastercard has no intention of getting my money back.

Definitely, it's not worth it to get it cause they have very high-interest rates. Walmart makes money by not allowing the customer to check the outstanding amount at Walmart. So if you go to Walmart and ask them to check the outstanding amount, they wouldn't know. It's a no Brainerd for them to do that as some customers might miss a payment... The only good thing is the customer service, but the marketing idea is really poor. I suggest not getting one if you have a CC with a bank.

I always settle my balance on time. I haven't received my June invoice, but have received a text message overdue notice. They charge me overdue fees and interest. I complained and asked for overdue fees and interest to be waived and she said "no sir".
I asked her to send my complaint to the management team and she replied "no sir". I emailed Ombudsman and after a month I have not received any feedback yet.

From November 2021 to April 2022 bills don't add up. It is like 1+1=5 to the bills... I called them to compute it manually but they refuse to do it. Paid almost $200 just to get it over with. Purchased $300 the next month and paid it after a week. The next statement came saying I owed $54 from last month told them the statement says $300 only and they keep rambling about thats from last month which doesn't show in the statement from the previous month. Freaking lost it and just cancelled the account... he offered the cancellation letter to be sent to my address. Never again... Greedy company! They use the points to lure customers and then overcharge us.

When Walmart Mastercard updated its website, some changes made were good, and some NOT.

The previous Walmart MC website always had on the left column the following info:
Current Balance, Min Due, Credit Limit etc. If you were trying to balance by viewing past transactions, seeing your current balance helped. No matter what you were viewing, that info could always be seen.
With the New Walmart MC website, this info is only available on the main page and once you leave that page, you better have memorized it all. If you were trying to balance and forgot what your Current Balance was, you would have to leave the page you are on, go back to the main page, and start all over.
I have emailed Walmart Customer Service about this issue, and they told me they have nothing to do with the Walmart MC website and to contact the Credit Card Customer Support. So I messaged them, and they also said they do not take care of this and referred me back to Walmart. No one wants to take the initiative to help or refer me to the right place.
Why could they not have your Current Balance available when viewing transactions, up on top in the shaded blue part? There is plenty of space. So frustrating when you are trying to balance.
Why will no one LISTEN!

My card was compromised and it was a nightmare dealing with the security department. It took many calls to resolve. They were supposed to put a block on the card so that it can’t be used, but they didn’t and the scammers kept using it. I called so many times, kept getting transferred then disconnected. Long story, but in short they’re very incompetent and it was a terrible customer service experience

I called the first time and was told they would "call back in 5 minutes". Really? I have never seen a company treat their customer like that and on top of that, I never received the call.

After calling 4 times again and having them say the exact same thing but not giving any more information it was until the 5 and 6th call is when I was able to actually have a conversation with the customer representative about why my card was on hold.

This time the representative I had on the phone "Helped"!!! She was able to take the block off from what I was told over the phone but was told to wait 20 min for it to be reset.

I will try it later this week but this should never have happened.

Please be persistent when they tell you they would call back in 5 minutes. Just call back 20-30 minutes after the first call and you will receive a new representative and you will hopefully get one that will help you sort out your issue.