Manulife Life Insurance Reviews

I see a clinical therapist for years and was covered by Manulife under my previous employee. Now that I changed job, Manulife is still covering but on different terms and turns out they do not cover clinical therapists.
For anyone who knows, it takes a lot of time to onboard a new therapist, and clinical therapists charge less i.e. saves Manulife the money to cover higher costs. BUT Manulife just would not do it!
Even when I specify all the benefits for THEM: 1. I don't need them to pay the $200 sessions just to onboard me again to a new psychologies 2. They will only need to pay 5 sessions/year that I need with my old therapist at $175/session. They were just like "nope not your policy".
I feel like I am the only one trying here when there are clear benefits on both sides. I don't think that in all the communications and responses I received, Manulife cares a bit about mental health, because they are creating problems for my mental health when I am here as an open book to solve things with them.

Hard to get real answers from them in regards to what a policy means. It is a very difficult to understand area.

Their sales presentation was deceptive. The performance of their whole life policy has been disappointing to say the least.