Life Insurance Reviews

Sun Life Life Insurance Reviews

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(97 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:
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Waiting for Godot?

by Waiting on Mar 28, 2014
2 out of 5 stars

You pay into a policy and then when you decide to take money out, it takes FOREVER. Should anyone have to suffer?

1. Submit the forms
2. Get the tax forms
3. Return the required forms
4. Wait -- several weeks!
5. Call their information number to find out about your check
6. Navigate through innumerable prompts
7. Service person says that there is ONLY one person who handles surrenders that involve the U.S.
8. Leave message for that person. (She is not there.)
9. Get return call from this person almost a day later. I am not in, so she leaves a message and tells me that she is about to leave for the day so will call you tomorrow.
10. Tomorrow NO call. (repeat steps 5 through 8)
11. Finally talk to right person. She has not even looked at the forms that were submitted.
12. Wait 10 days for check to be issued

Well, we hope that step 12 actually happens!

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by Anonymous on Apr 11, 2012
2.5 out of 5 stars

My agent is great. She gets back to me in a timely basis. I can't say that about the people in the claims department though. When my father passed away a few years ago one department was great and then you had to deal with another department. It was like they didn't communicate with each other or have access to the same information.

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