Sun Life Life Insurance Reviews

You pay into a policy and then when you decide to take money out, it takes FOREVER. Should anyone have to suffer?

1. Submit the forms
2. Get the tax forms
3. Return the required forms
4. Wait -- several weeks!
5. Call their information number to find out about your check
6. Navigate through innumerable prompts
7. Service person says that there is ONLY one person who handles surrenders that involve the U.S.
8. Leave message for that person. (She is not there.)
9. Get return call from this person almost a day later. I am not in, so she leaves a message and tells me that she is about to leave for the day so will call you tomorrow.
10. Tomorrow NO call. (repeat steps 5 through 8)
11. Finally talk to right person. She has not even looked at the forms that were submitted.
12. Wait 10 days for check to be issued

Well, we hope that step 12 actually happens!

I had worked with a company that I will not disclose. Sun Life sent me a letter with my investment total as I was leaving the company I worked for. The withdrawal fee on the letter I received stating my investment total and my options was 25$. Googled the withdrawal service fee after the transaction took place and it even stated 25$. The lady had charged me 75$ for the withdrawal fee. And on top of that. In the two days that it took to process. My investment dropped by 20 dollars. Not a lot but that's 70 dollars that one of their workers had probably just pocketed. Make sure you know the proper information before dealing with them. They took advantage of me because I misplaced the letter I received.