Sun Life Life Insurance Reviews

Had low expectations for this company and was still let down. Customer service is a joke and refuses to resolve even basic issues without consistent complaints. Mobile and web platforms also repeatedly don't function as intended, making constant calls the only way to get anything done with them.

Salesperson completely disappeared after we said we wanted a lower premium and coverage. Luckily for us, that meant we went with another broker and got even lower rates.
She was knowledgeable but this kind of work ethic makes me question Sun Life as a company.

Agents are like robots. Waiting for payment that is 3 weeks overdue and the email they sent (had nothing written) and they keep telling you they’ll call back and they don’t. The extension they gave me is not valid. It’s one thing after another.

Only available on ET schedule. 8am to 8pm ET. Obnoxious and a shame. Their app is horrendous and never work with your account constantly being blocked. Constant lies about coverage. Huge gap between theory and reality when it comes to coverage. I must take it because of my employer, but this company is a shame, only business and awful for their customers.

I've been paying this insurance for last 5 years. On their app, it's written medical, blood supplies is 100% covered. My doctor referred me blood tests. I underwent them and send them the receipt with doctor's prescription. They replied me back that they don' t cover one particular test. I called their customer service, and they said they don't cover this test. They called that test 'Harmony Test.' No information was provided on the app. I even took the screenshots. I told them there was no information was given. Shamelessly, they said we can call them. I replied them back, they could write there, 'Call us before going for tests.' Ridiculous. I paid $600 per month for 5 years to get the benefit. When there's a time, this is what I'm hearing. On the app, it's written 100% covered. No type of test is mentioned. I'm sure many people like me stuck with them. I'm going to cancel their insurance and going to consumer court too. I'm not going to spare them for this.

Poorest customer services. And they virtually don't care about customers. I tried to talk with their advisors for a couple of times, but they ignored to have conversation. Not only that, their offering is most expensive among the market in Canada. Furthermore, their advisors will never share any key details. After trying to reach more than 10 times when finally I got to reach them 11th time and when I asked them to share the investment options over email, they never shared it. And don't seem to be interested in sharing it. So as an individual if you genuinely care about your savings, investment, insurance I think Sun life is the one to go for. Because they are only interested to have your money and that is what their team of advisors do. They won't be interested in having a further conversation if you're indecisive during the conversation.

Sunlife is the WORST insurance possible. My mom has cancer and is on disability I’m not kidding when I say they will harass and bully you over and over again for the same doctor note (we already gave them like 4, but they want one monthly) like SHE HAS CANCER, but they want to try and save money so they will bully you. They don’t care if you’re sick, it’s literally just about them making money. As a company owner, please don’t get this insurance for your employees.

I can't explain how painful it is having switched to Sun Life from my previous provider. Their submission process and customer service is abysmal. They have an excuse or loophole for pretty much anything.

I would stay away unless you plan to never have any issues or a need for support.

I had an issue with my plan. Each time I'd call I'd be put on hold for 20 minutes, then transferred to someone else for another 20 minutes, at which point the call would go to voicemail. I did have someone call me back, only to tell me they weren't the right department and give me a "different" number to call... it was the same number. I got through to someone who was again no help, and he literally told me the calls (one of which I'd just finished 15 minutes earlier) didn't happen. Despite me having my phone with me and being able to check that yes, I had called multiple times and gotten a call back. He proceeded to insist if it wasn't in his system it didn't happen. So apparently my phone (not to mention my own memory of the hours I spent on hold) did not happen... it's still not fixed. He didn't fix it. I'm just going to *hopefully* start uploading all bills online. If it wasn't a group plan I'd fully demand to switch providers at this point because the people at Sunlife are truely something else. I've never had customer service not only be disinterested in issues before, but then actively deny they happened... are people at Sunlife trained to be as bad at their jobs as possible? If you have a choice, choose something else.