Life Insurance Reviews

Sun Life Life Insurance Reviews

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(83 reviews)
Sun Life
2.3 out of 5 stars:
Customer service:
Value for Money:
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Awful website

by 123asd on May 6, 2022
1 out of 5 stars

Their website and the sign-in process are a disaster. Call someone to get vague instructions and have some long-drawn-out process just to set up an account to check if something is covered or not.
It's 2022 figure it out!!!

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Circus of a provider

by Fitzpatrick on Aug 5, 2021
1.5 out of 5 stars

Had low expectations for this company and was still let down. Customer service is a joke and refuses to resolve even basic issues without consistent complaints. Mobile and web platforms also repeatedly don't function as intended, making constant calls the only way to get anything done with them.

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Poor Service and Web Portal

by Daniel Wong on Mar 16, 2021
1.5 out of 5 stars

Sun Life is very archaic. Being in the 22nd century where internet access is very basic and common, Sun Life can not provide the simplest customer information on their web portal. No life insurance policy access, no current cash surrender value of life insurance. Once you buy their product, don't expect any post-product service. You would think Sun Life is a large enough company to provide such post-purchase information and service. Beware and look elsewhere to compare.

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