Impossible to get through to their helpline. Tried calling through the mobile app. It doesn't work - there is no such option that comes up. Every year, despite adding my beneficiaries, they remove my daughters from coverage without any intimation to me. Unfortunately, I don't have a choice as they are appointed by my employers. I would NEVER use them.
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I subscribed to Medical + Dental 6 weeks ago, started being covered 4 weeks as soon as it got approved. Received my SUNLIFE Insurance card last week. However today, I went to the dentist and to my surprise had to pay $600 because I found out SUNLIFE doesn't cover me. I called and asked for some explanations. They replied over the phone they only start covering Dental in 3 months from now (will be active in November 2021). We're in August 2021! I asked "why" since I pay, got approved and know I'm currently covered for medical for 4 weeks. They say that's how they proceed. But when I subscribed, they never clearly stated I'll have to wait 3 additional months, never said Medical and Dental won't start the same date even though I subscribed AT THE SAME TIME, WITH THE SAME FORM. This is NONSENSE and without a doubt a fraud, in order to take advantage of vulnerable clients. Shady practices with a questionable ethic.
I've had the same advisor for approximately 6 years now and I cannot begin to tell you how quickly he has handled everything. Sam Pakbaz was there for me when my wife passed away in 2016 and when I called him, he went from his usual cheeriness to immediate shock and worry. He came over 2 hours later and was really sympathetic and let me vent how I felt. From the time that Sam came over that day to him returning with my cheque from Sun Life, it took 8 days. I had put in a couple of claims from other companies and I was shocked when he called and said he would be by later that day with the cheque. My wife passing away was one of the hardest things for me to handle. I'm happy I did not need to handle the paperwork. Thank you Sam and keep up your hard work.
My daughter's father passed away in May of 2017. We have been going through the run around since then. She still hasn't received her money he has left for her. I am also on there and because I am the "EX-WIFE" they won't give me my part either. I have to get my divorce paperwork and prove that the divorce decree doesn't say that it doesn't go to me for life insurance. I have sent my divorce paperwork and still nothing. I have emailed them and called them and I am getting absolutely NO RESPONSE! It is so frustrating! I think this place is a dang JOKE!
This company is absolutely appalling. We were told it would take 2-3 weeks for us to receive our money after cancelling a life insurance policy my father had, on my brother and myself, as he was gravely ill and we needed the money to care for him. After 3 weeks I called, and the money hadn’t been sent. They said it would be one more week. After that, I called. Again it hadn’t been sent. Repeat for 5 more weeks. Every day I told my father not to worry, we would have the money soon. I get a phone call, as we are sitting by my father in the hospital, and they asked for the address for where it should be sent. Over 2 months later they still didn’t even write the cheque. The money came 1 day before my father died, he was in a coma and didn’t know we received it. I’m disgusted by how many times I was lied to and disgusted he spent 25 years paying a company like this.
My dad died 2 months ago, claim for funeral cover was made 2 days after. We are still waiting for the funeral money to be paid. This company uses delay tactics to avoid paying out - asking for death certificate to be sent twice, then stating executor of will needs to be changed 8 weeks after original claim. We now have to re apply for money. Disgusting service to grieving family. Luckily our funeral director is understanding otherwise we would have problems. AVOID - I could scream when I see those cringey adverts. Not a good company.
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The person passed away before Sun life Insurance sent the payments to her. So according to the policy, they have to pay 30 times the monthly amount to the surviving spouse or, if there is no live spouse, to their single children under 21. Well, she had a spouse and Sun Life insurance only paid 6 times the monthly amount she was entitled to received. We are still going back and forth with them trying to make them pay
My husband died at the end of April, contacted Sun Life immediately, sent in the death certificate and policy and got paid out before 2 weeks. Was up. Would readily recommend Sun Life to all, never had a bad experience throughout my years with them.
It's been 10 months since I submitted a request for life insurance payment from Sun Life. After 3 months of calling writing letters etc. I have finally been denied. I filed again and was denied again, I then filed again and was denied. The reason for denial was that Sun Life states that my deceased wife didn't submit a document called "EVIDENCE OF INSURABILITY". This document was never requested nor has any mention of it been made by her employer. I have hired a lawyer that specializes in this area but have still even denied. I am not satisfied with this lawyer either but that's another story. This EVIDENCE OF INSURABILITY document states that you have no disease that would cause death within 3 years of the start date of the policy. She got cancer 4 years after start date. I contend why worry about the document since it's been 4 years. Of course Sun just sees a chance for denial. Today is May 20th 2017 she passed Aug 16 2016 and I'm still fighting. My next course of action is to sue in federal court, which I plan to do. I will not give up until I have collected
Tried to change my address three different times and it never went through, lets see if it actually works this time but so far customer service has been wholly disappointing. would never suggest anyone buy a plan from these people, your beneficiaries will be tearing their hair out trying to work with these people, as if dealing with the loss of a family member isn't hard enough, they'll make you jump through hoops to have any access to funds other than their checks, which take to weeks to get there even if they send them to the right place.