Sun Life Life Insurance Reviews
Affordable Life Insurance?
- Rates from 20+ life insurers
- Premiums start at $12/month
- Standard & Guaranteed plans
- Can be purchased remotely
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It took me 6 months of back and forth to finally be approved on a disability mortgage... A week after I was told I was approved they had told me more information required! They don’t have the public as their best interest but they are very good at collecting your money!
I have been paying my children's life insurance since 1993. Now I cannot afford to pay it any further, I've been calling Sun Life for about a month now and no one seems to be able to help me with the cancellation. I've spoken to three different employees at Sun Life and they have repeatedly said they will email me the cancellation form. After a week of waiting, they said my email doesn't work but I've had the same email for several years and had no issue like this before. I even gave them an alternate email and still no help. After receiving the form and emailing it back to Sun Life one of the employees called and said she didn't receive it and there was something wrong with both emails apparently and giving me attitude over the phone as well as hung up on me. I think they don't want me to cancel my insurance so they are making it very complicated for me to cancel it and won't allow me to go further with the cancellation. I do NOT recommend Sun Life to anyone! Please help me and not make things so complicated for me! I have been a Sun Life customer for 27 years!
I have had this life insurance for 14 years and did not realize that once I turn 65 it is now called "My life choice renewable term insurance". My payments were $20.50 and now since I turned 65 they will be $50.50. What a scam. They will not refund what you paid into it if you refuse to pay the new price. All I can say is what a waste of money I put into this. So what do they do with my Money? Where does it go, if not back to me? I asked if I could case it in as some insurance policies do, but the person I was talking to (who hardly spoke English) said no. Pretty sad.
Trying to claim a life insurance policy taken out by the bereaved, the family continues to struggle to get the payout. With numerous calls to the company telling us to get all signatures completed when only one executive dealing with all the finances. Also asked to provide bank details on two occasions only to be told 4 weeks later that they don't pay into your bank account but direct to the funeral directors. The way we've been treated is absolutely disgusting. None of their call operators read from the same script obviously making it up as they go along. Furthermore, what you actually contribute in payments you only get about a third back.
Sun Life has always been very easy to work with. I love my advisor. I have been dealing with them for over 15 years now and my investments are making money and I feel secure that my loved ones will be taken care of if anything happens to me.
I have a life insurance policy with this company for over 25 years. Four years ago I took out a loan against the policy. I made monthly payments to pay off the loan. It was paid off a year ago. One year later they sent me a statement saying that I was still owing over $800 in loan on the policy.
Disgusting, lying, stealing company. Don't trust this company. I am fearful that this company will steal money from my insurance when I die and my family will not know.
#1 SUN LIFE FINANCIAL INVESTMENTS; Pay attention to your investments! I learned the hard way. Sun Life has illegally been charging me a FRONT END FEE and a BACK end fee on my investments for over three years. They pull money in and out of investments just to increase their own fees they can collect. Then, when you attempt to move your funds to a different investment firm to conduct your own investments, they use DELAY TACTICS. All while your investment dwindles away to nothing. Highly frustrating and unprofessional. I requested my funds be moved over to my own financial institution that I deal with. It has been FOUR MONTHS. My bank has been fighting to get my money out of the greedy claws of Sun Life. I have been on the phone with them daily. It's supposed to take up to three weeks. Not four months. What a joke! #2 SUN LIFE INSURANCE; We asked Sun Life a simple question about their life insurance policies available at a local trade show. The lady at the trade show seemed nice enough... So we gave her our phone number. She said she would call us to answer our question later. She called us EVERY DAY for SIX MONTHS straight. Not exaggerating! We were ready to charge Sun Life with harassment as we asked them OVER and OVER again to stop calling. We even went into the office and told them we were not interested in their life insurance. There are better options out there for life insurance. They continued to harass us, attempting to use scare tactics to talk us into buying their insurance. #3 WORK-BASED BENEFITS PACKAGE; What an over-priced pile of garbage. Every company seems to make the switch over to Sun Life because they APPEAR to have lower rates. Then later find out that Sun Life actually doesn't have good coverage at all. Most of the claims that employees submit get declined or audited. Sun Life is extremely difficult to get ahold of and, if you do manage to get through to sometime, good luck understanding what they are mumbling over the phone... Other benefits packages (EG Great-West Life) offer much better packages and a painless online claim process that pays you within 72 hours. Even care suppliers will refuse to use "Direct Pay" if you have Sun Life because they are so terrible to deal with.
This company treated us terrible when my mom died. The person on phone was rude and not helpful, even put phone down on my brother because she didn't know how to do her job. Took them months to sort out money and we had to keep ringing them up, not the other way round, and still not sorted after 12mths. I will never recommend them and wish we never went with them either. The whole process was upsetting and made our grieving more painful.
I've had the same advisor for approximately 6 years now and I cannot begin to tell you how quickly he has handled everything. Sam Pakbaz was there for me when my wife passed away in 2016 and when I called him, he went from his usual cheeriness to immediate shock and worry. He came over 2 hours later and was really sympathetic and let me vent how I felt. From the time that Sam came over that day to him returning with my cheque from Sun Life, it took 8 days. I had put in a couple of claims from other companies and I was shocked when he called and said he would be by later that day with the cheque. My wife passing away was one of the hardest things for me to handle. I'm happy I did not need to handle the paperwork. Thank you Sam and keep up your hard work.
If you have a problem with Sun Life all you get is the run-around, Dealing with the Sun Life team so far for our family, my experience, really bad service. Really bad. If you have a problem and ask to have it dealt with, many steps to go through, to get to the next step oh you need the final position letter, oh and how do we get that, oh you have to ask the last person that you complained to that did nothing for us but drag their feet, for as long as they could and did nothing. Delay - that's the Sun Life game. Try to avoid Sun Life the worst in the industry, wish we never bought insurance from them. Need final position letter for Ombudsman's office. Scum!