Sun Life Life Insurance Reviews

My agent is great. She gets back to me in a timely basis. I can't say that about the people in the claims department though. When my father passed away a few years ago one department was great and then you had to deal with another department. It was like they didn't communicate with each other or have access to the same information.

Agents are like robots. Waiting for payment that is 3 weeks overdue and the email they sent (had nothing written) and they keep telling you they’ll call back and they don’t. The extension they gave me is not valid. It’s one thing after another.

Only available on ET schedule. 8am to 8pm ET. Obnoxious and a shame. Their app is horrendous and never work with your account constantly being blocked. Constant lies about coverage. Huge gap between theory and reality when it comes to coverage. I must take it because of my employer, but this company is a shame, only business and awful for their customers.

I've been paying this insurance for last 5 years. On their app, it's written medical, blood supplies is 100% covered. My doctor referred me blood tests. I underwent them and send them the receipt with doctor's prescription. They replied me back that they don' t cover one particular test. I called their customer service, and they said they don't cover this test. They called that test 'Harmony Test.' No information was provided on the app. I even took the screenshots. I told them there was no information was given. Shamelessly, they said we can call them. I replied them back, they could write there, 'Call us before going for tests.' Ridiculous. I paid $600 per month for 5 years to get the benefit. When there's a time, this is what I'm hearing. On the app, it's written 100% covered. No type of test is mentioned. I'm sure many people like me stuck with them. I'm going to cancel their insurance and going to consumer court too. I'm not going to spare them for this.

I had Sunlife insurance for awhile. I decided to cancel it. I called them and canceled as per instruction I was given. They took 2 more partial payments anyway. I had to call my bank and cancel any further payments with my bank. I called again to head office, but they don't know anything apparently. They directed me to the local office. We exchanged emails and nothing. It's been 3 weeks. I was asking for a refund, but I don't think I will get it. So, if you want to cancel Sunlife insurance, don't even bother calling them, just call your bank and stop payments. Otherwise, they will be stealing your money.

I had group benefits offered via my employer which were terminated. Sun Life got the date wrong so they cut my online access for medical, but not dental. I spoke with over 10 agents before reaching out to HR. It's a hassle dealing with Sin Life and I can guarantee you will need to call in at least 4 times before settling a simple claim.

Poorest customer services. And they virtually don't care about customers. I tried to talk with their advisors for a couple of times, but they ignored to have conversation. Not only that, their offering is most expensive among the market in Canada. Furthermore, their advisors will never share any key details. After trying to reach more than 10 times when finally I got to reach them 11th time and when I asked them to share the investment options over email, they never shared it. And don't seem to be interested in sharing it. So as an individual if you genuinely care about your savings, investment, insurance I think Sun life is the one to go for. Because they are only interested to have your money and that is what their team of advisors do. They won't be interested in having a further conversation if you're indecisive during the conversation.

Sunlife is the WORST insurance possible. My mom has cancer and is on disability I’m not kidding when I say they will harass and bully you over and over again for the same doctor note (we already gave them like 4, but they want one monthly) like SHE HAS CANCER, but they want to try and save money so they will bully you. They don’t care if you’re sick, it’s literally just about them making money. As a company owner, please don’t get this insurance for your employees.