Sun Life Life Insurance Reviews

Email just sent to "our" Sun Life Agent:
I'm looking at a June Segregated Funds Policy Statement and find myself chafed again by the convoluted non-information that we have received from Sun Life about our investments.

I shake my head at the sentence: "Please be assured that your segregated fund contract issued by sun Life Assurance Company of Canada continues to provide guarantees to help protect you against volatile markets." We feel no assurance, and Sun Life has been either unwilling or unable to show us a clear, simple record of money invested, interest payments and rates, withdrawals, and running balance(s).

It's a stunning failure, and we are very, very disappointed.

Tried to change my address three different times and it never went through, lets see if it actually works this time but so far customer service has been wholly disappointing. would never suggest anyone buy a plan from these people, your beneficiaries will be tearing their hair out trying to work with these people, as if dealing with the loss of a family member isn't hard enough, they'll make you jump through hoops to have any access to funds other than their checks, which take to weeks to get there even if they send them to the right place.

The worst experience one may have in obtaining a life insurance claim. Company's strategy is to create every reason for not paying your life insurance claim. Staff are very incompetent, lacking knowledge of the process and no respect for their customers.

I don't how many people to buy OPUS 2 life insurance policy from Sun Life?!
I bought it in 1992 and finished payment already, but starting 3 years before, Sun Life sent me a letter to ask paying few hundreds again, say the company isn't running well so ask more money to keep this policy. I called to them, but no body can answer me questions about why? for how long for this payment? etc. Today I got another letter from them to ask me to pay full amount of money which isn't few hundreds, it's over a thousand dollar which was my original policy payment as 1992!! Unbelievable!! Sun Life is one of a big company in Canada, compare with other insurance's companies, why the performance has a huge difference? when the time they asked me to buy their life insurance, all they told me how strougn they are! but results to make me so dispointed! Lucky, I am only one bought Sun Life insurance! So becareful, when you buy any insurances from Sun Life!

Have never dealt with such an incompetent group of people. I will have nothing to do with Sun Life after this experience

Sun life of Canada decided my premiums would not match my life insurance they cancelled my policy after 15 years of payments they brought the policy from another company and decided my monthly payments wasn't worth what my children would get if I died so the cancelled it the financial ombudsman is now dealing with them you might as well say the stole 15 years of payments from me

8 months now on my new job and still don't have life insurance coverage! They keep calling to tell me I'm missing "something" to finish processing my application but they cant' tell me what's missing. The sub-contractor they sent to do my physical lost some of my paperwork so they denied my coverage. Now I'm being denied due to "non-response". When I call to ask what I'm supposed to respond to, and I quote "Sir, we don't know". They denied coverage for my wife for a "medical condition", but they can't tell me what it is. She has only had a couple surgeries on her feet........ HR is trying to help but there is only so much they can do. I give up. I'm just going to tell HR to cancel my application with Sun Life so I can just go get private life insurance. It'll cost the same but I'll have much better service. Not a grain of intelligence can be claimed by any of the agents working at Sun Life! Anyone that rates better than 1 star obviously hasn't had to deal with them in any capacity yet - but you'll soon find out and be back here re-posting a new review.

I had life insurance ,when i went to cancel it they told me after paying out of my own pocket i would not receive anything from paying into it for years. Most would get a refund but not these people they keep it.

You pay into a policy and then when you decide to take money out, it takes FOREVER. Should anyone have to suffer?

1. Submit the forms
2. Get the tax forms
3. Return the required forms
4. Wait -- several weeks!
5. Call their information number to find out about your check
6. Navigate through innumerable prompts
7. Service person says that there is ONLY one person who handles surrenders that involve the U.S.
8. Leave message for that person. (She is not there.)
9. Get return call from this person almost a day later. I am not in, so she leaves a message and tells me that she is about to leave for the day so will call you tomorrow.
10. Tomorrow NO call. (repeat steps 5 through 8)
11. Finally talk to right person. She has not even looked at the forms that were submitted.
12. Wait 10 days for check to be issued

Well, we hope that step 12 actually happens!