Manulife Health Insurance Reviews

Manulife, the only thing they care about is your money and nothing else...they want to get profits with no payments to you and they will do anything it takes to profit on you. Please do yourself a favour and never go with Manulife... learn from my mistakes

We went from one group plan that was fine to Manulife. It was supposed to be the exact same plan, but I found out it's not. They only cover psychologists, not clinical counsellors. I've been seeing the same counsellor for years (that my previous benefits supplied to me as an authorized provider) and now I can't get covered at all. And the dollar value coverage is so low that you'll use your entire coverage on one of the approved psychologists after one visit. In addition, two different eye care places I've been to have both complained to me about how frustrating Manulife is to work with. I often have to pay out of pocket and submit my claim because of their submission rules. They also have one of the most frustrating websites to navigate if you're trying to find information.

Seems like whenever you want to submit a claim, their site is down. Tells you to call a number, you call it and, oh, looks like they aren't open...their site is always down. Zero customer service, digital experience is terrible and they're expensive. For company benefits please choose someone else, your employees will thank you

This was forced on me by my employer. First time I have ever had any sort of health coverage in my life. Thought my 3-night stay at a hospital for hernia surgery would be covered. Not. Guess I'm flushing money down the toilet on every payday. Now that I read the booklet I see many less important things covered but not hospital charges and it was only $765. The customer service guy was ok but the product itself is utter garbage.

2016 I was off for 4 months for a bad back, Manulife's favourite trick when you called in was "we didn't receive your claim" even though you faxed in. All the paperwork I faxed to them I had to do it three times, I was even faxing the transmission sheet in to show the days and times I had faxed in the paperwork. Of course, I didn't receive one cent from Manulife. I was back to work in a month, never heard from Patty S, so I called her, she says "Oh I guess we can make a decision now". So I said to her, is this call being recorded? Yes, can you delete the recording? "No", I said:"perfect". Have you ever googled Manulife complaints? It's not pretty what's on there. Two weeks later I get my cheque. Aug 2017 I'm back off work again, for my back, I send in the paperwork, no word... a month passes and I get a call... wish I could remember this lady's name at Manulife, she said "the size of your file, it's obvious you have a problem, I'm going to do a direct deposit once we hang up". WOW, I check my account on Friday, no money, so I called on Monday and talked to the same lady, she said, the way our account is set up she cannot do direct deposit, so she express-posted my cheque, I had it on Monday. They needed updated paperwork a month later I faxed it in, no problem... I'm covered. Then they needed more paperwork for the end of Oct, I called and said my Dr is on vac ' until mid-Nov... no prob, we will cover you... Now since Dec 2017, I have been dealing with Magdalena... she is wonderful. I told her about last year and what Patty S had done. I also said it obvious Manulife has done a shuffle. They are wonderful to deal with and have been very helpful in trying to get me further down the road with my back problems. So I'm giving Manulife a thank you. I realize Manulife has to weed out the phoneys.

Horrible customer service, makes you feel like your not entitled to anything. Have had good experience in past with them. But lately Horrible....

I have suffered for more than 20 years with poor leg circulation which requires me to wear compression socks at a cost of $110 a pair. When I submitted my first claim(They only cover $40 per year) to Manulife I was told in order to process my claim I would need to submit a doctors note which explained my condition (Which is a chronic condition with little to no chance of improving). Second time I submit another claim for same thing and again another doctor note is required which I again submit. Third claim same response. Does anyone not know what chronic means over there! Do they not keep these notes on file! For god sake, they are only paying out $40 on a $110 claim.

First of all their hours of operation are terrible if you live on the west side of Canada since their hours are EST and they are never open on weekends so you can barely get a hold of them. Also, they made a bunch of changes to my plan in 2018 that made my coverage garbage without telling me anything. They lessened my coverage amounts and percentages, and even changed basic dental checkups from 6 months to 9 months! I found this out when I took my son in for his 6 month check up and had to pay the whole amount! Manulife is garbage and I only use them because it's my works insurance but I'm going to cancel the whole plan and just buy my own for me and my family.

In reading the other reviews on here (I'm not a person who ever writes reviews or complains) I feel validated that I'm not alone in my horrible and degrading experience with this unethical joke of a company. What the disgusting parasites I've had to deal with there, after nearly every claim need to remember is that it is my employer's money they're playing with. They seem to forget they're just administering the benefits and it's not their money to withhold as much as they'd love to. They will make you jump through hoops for everything, arbitrarily blacklist providers without explanation which results in claims from those places being rejected, send statements that are intentionally opaque, and as many other victims have pointed out they will absolutely lie to you. I work for a very high-end and professional employer and I'm appalled that they would do business with these slimeballs. I've been with other benefit/insurance providers and have never come close to anything like the frustration and mistreatment I've endured. Of note, these aren't complicated claims, either. They will literally play games, especially with co-pay agreements, and drag out paying you back for an eye exam or simple teeth cleaning. Their hope, as little more than just another greedy investment company at the end of the day, is that you get too fatigued to keep fighting them for the benefits to which you and your family are entitled and just roll over. I would encourage anyone reading this who is in a unionized workplace to make this a bargaining issue - employers who knowingly stay with Manulife should be held to account for the way their employees retreated and harassed by these people.