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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
Customer service:
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You can't have worse service...

by Patricia Anne on Sep 8, 2022
1 out of 5 stars

You have one agent tell you one thing and another something different. Many screws up after screw up and representatives from different areas of the country not understanding the local situation you live in. Use a local broker... Run as fast as you can. I spend 3 hours yesterday to get a quote only to find out today it was incorrect.

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Very poor customer services

by Pierre Hardy on Apr 27, 2022
1 out of 5 stars

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. I discourage others from using Meloche Monex as their insurer and I am not staying with them. I moved.
Very bad services! Awful!

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Horrible customer service

by Soheil S. on Apr 7, 2022
1.7 out of 5 stars

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. My wife had her first accident last year in December, and I’ve had a difficult time getting a hold of our claims coordinator and no one else is willing to talk to me. The only response I get is via email, simply saying that the shop hasn’t been able to get parts and they’re sorry about the delays. I would discourage others from using Meloche Monex as their insurer and don’t think I will be staying with them after my claim is settled.

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Bad service on claims

by Lam Huynh on Jul 23, 2021
1 out of 5 stars

The claim process is super slow. Follow-up does not exist. There was uncertainty and contradicting information among staff. They changed the decision back and forth multiple times. The amount of time spending on administration for a small claim is stunning. I am not an at-fault driver with this kind of service. Greatly disappointed!

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Poor customer service

by Mona Nemati on Jun 5, 2021
1 out of 5 stars

I have been with them since 2000. No tickets no in-fault claims. My insurance went up 40-50%. Now they started instalment charges of 1.3% for car & 3% for house.
I called for changing policy from an existing car to a new car. Waited for 15 minutes to have someone on the phone. I was on the phone on Friday afternoon for more than 2 hours(2:14:14). The agent had no clue of what was she doing, changed my premium $ 3 times & each time came up with a higher amount & said she made a mistake. I tried to stay calm. Finally, I said do you know what are you doing? At this point, she said, " I will get a manager for you.".
I am looking for another insurance company.

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Terrible hold times

by Erhmahgerd on Mar 23, 2021
1 out of 5 stars

The hold times are incredibly high. I've been trying to cancel my home and car insurance to switch to another provider and so far I've called 3 times and my calls all lasted over an hour. The reps don't understand insurance themselves and can never answer your question directly. It's all "umm, ah, well it's complicated please hold" 15 minutes later. "On what date are you looking to cancel again? Okay, I'll be back" and this cycle goes on and on. I can't wait to replace these people.

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ON HOLD LITERALLY FOR HOURS

by QUEBECER on Sep 10, 2020
1.5 out of 5 stars

The wost customer experience in trying to connect in the industry. Also, often the "clerk" who answers may not be correct at all in their responses and frequently needs to ask a supervisor for advice.

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Excellent Customer Service

by Mari on Aug 13, 2020
4 out of 5 stars

I was fortunate enough to get help from a representative - Customer Service on August 13, 2020. This gentleman is very knowledgeable in any sense and very helpful. He will help you in any way he can to navigate your needs. I must say I have been a customer of TD Meloche Monnex for 20 years and this is the only time I was impressed with TD Insurance Customer Service or any Customer Service as a matter of fact. They should have more knowledgeable Customer Service Representatives like he, after all, they are sort of the front line of the Company. MANY THANKS FOR ALL YOUR HELP!

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Crooks and liars

by Once bitten on Jul 20, 2020
1 out of 5 stars

TD is quite simply the worst provider I’ve had the misfortune to deal with. They are chronically understaffed, ill-trained, and spout lies to their clients like the rest of us breathe oxygen. After the Calgary hail storm, my claim was mishandled from the word go. My rental car was forgotten, the claim was shuffled from one buffoon to the next, and my vehicle couldn’t be kept track of to save my life. TD offered little more than vague excuses and non-committal rhetoric to avoid taking responsibility for their monumental failures during this entire process. The only reason I’m not cancelling my policy before it’s termination date is to avoid giving these clowns any more money after they failed to provide the service I’ve paid for thus far. If you have any sense, please learn from my mistake and avoid this company like the proverbial plague and take your needs somewhere else. I pity the poor person who has to deal with this den of crooks and liars.

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