Allstate Auto Insurance Reviews

Wow! now that I had a motor vehicle accident claim with Allstate I can understand why the review scale is so utterly low!
I have never in my life received such horrible customer service as I have from my insurance agency. My claims adjuster didn't follow up with the collision centre, I had to do it. On top of everything, I left many voice messages, sent e-mail for FOUR WEEKS asking if I can go ahead with getting my car fixed and I didn't get any reply's!!!! Not only is that unprofessional but right out rude!
I asked to speak to a different adjuster since I could not ever reach my adjuster when I would call, I requested to speak to the claims department manager. The adjuster told me that the manager is not in the office and that she would e-mail him to ask him to call me, took my phone number and everything. Two days went by, no call from Manager, I called him and he told me that he was never sent that message. The whole claims department is completely dysfunctional. I have never had such a horrible experience and to be treated so terribly. I plan to file a formal complaint due to the extent of which this situation became completely absurd. If you are looking around for insurance don't choose Allstate, I will walk away from them. The WORST!

Honestly whoever works for this company or is in charge at Allstate need to seriously improve on their customer service abilities. This company is a shame to humanity for their poor, disgusting and pathetic idiocy. Multiple times when trying to contact this company, we were told and promised a response. Three times, left in ignorance. The fourth time involved a nasty encounter with a man who honestly has zero manners and should be fired this instant. If anybody is considering this company, RUN AWAY IN FEAR. These people are bloodthirsty for money, and have absolute ZERO respect for anybody except themselves. You see those nice ratings? Probably paid to write those lies. This company should get a negative rating honestly because this is simply absurd. Very disappointed.

I have only been an Allstate customer for one year. Unfortuntely the car I had insured died on me 1 month after my renewal. I had informed Allstate that I was no longer driving that car and I was purchasing a new car and was given a new quote. Unfortunately that new quote was far too expensive for me to handle and they really had no explanation as to why it would be so much more money so I switched to a different company which saved me $120 per month. I spoke to a customer service rep who explained how to terminate a policy, she emailed me detailed instructions and I followed them. I also sent in written confirmation that no more monthly payments are to be withdrawn from my account. 10 days after that email was sent, a monthly payment (for a car that is six feet under!) was withdrawn from my account. I immediately called Allstate again, spoke to a different rep and he saw the mistake and told me a payment would be sent to me within 10 business days. 3 weeks later, still no payment I called back and spoke to the same agent, who then said it would 3 more weeks. His explanation was they do not yet know if the funds have cleared my account which I find to be the most ridiculous thing to ever hear. If I had not terminated my policy with them I highly doubt they need to wait 15 days after each withdrawl to see if funds are sufficient or not. I think it is very unfair that when they are given access to your account they can just withdraw whatever they want when they want. Even after having it all in writing!!!! The agents take their time in replying to your calls or concerns. I would stay as far away from this company as you can, there are much better companies to deal with than this. It really isn't even 1 star its more like -10.

I was at an auto show and answered a questionnaire on an iPad about my then current insurance company. An agent contacted me shortly after and quoted me a rate that was much lower, so I switched over. I was also offered first accident forgiveness, among other things and was told that I had a traffic ticket that could be waived to get this stellar package. Low and behold, I had an accident 4 days later that was a total loss. Magically, I was not entitled to the accident forgiveness due to a traffic ticket that was on my record (yes, the one that was waived). I then realized that I was the victim of the old bate-and-switch sales tactic (http://en.wikipedia.org/wiki/Bait-and-switch). I was appalled. For the next two and a half months, I went through pure hell trying to get my claim paid out. I brought this to the attention of the "manager" and was only made to feel like an a-hole in the end. She was quite a good debater and it was then that I realized there was nothing I could do and would never win this argument. Come my one year renewal, I was terminated from the policy with a balance owing that I was never even made aware of! Not once did they even make the slightest attempt to call my phone number that was in their system. This prompted them to send letters to my old address (I strictly remember updating them with my new one) and finally sending me to a collection agency. Dealing with Allstate was the absolute WORST experience I have ever had with ANY company in my 38 years of existing on this planet. Do yourself a favour and stay away from these shysters.

I have had nothing but problems with these guys. It's always one thing after another. They terminated my home insurance and removed collision on my car without any warning. You are just a number to these guys. Everything must be approved by a "manager" and that takes forever. Have heard way to many horror stories involving allstate

I have been with Allstate for over 15 years, gradually the rates went up and up. I was never ever contacted by my insurance agent, they just don't care. I wanted insurance for a summer trailer which I had to have and the agent I spoke to was rude and told me I had to wait for her supervisor (yes the original agent on my accounts) to return from vacation. Well this did not sit well with me. I contacted another company and had the insurance I wanted the same day, and a lot cheaper. I also had my car insurance with them and every year it went up and up, when I received my recent renewal it went up $500.00, I have never made a claim on either policy I had with them, and no help from my agent. I went with the company that I now have my home insurance, I saved over $700 a year. I do not recommend them.

ALLSTATE is horrible at taking care of people. I have had better service at a take out window at McDonalds. Don't trust anything they say. Always get everything in writing. The manager at the Guelph office lies and you won't be able to prove it unless you have everything in writing.
Although I did write a letter based on his advice and then he told me the wording was wrong so he wouldn't facilitate my request. WARNING don't pay these people money to help you, because they won't.

After being with a different insurance company for years, we decided to move our auto and home insurance to AllState as they had very competitive prices. After we switched the trouble began. It took weeks to receive our policy and pink slips for the cars in the mail, and because I was travelling I needed that slip so I had to travel out of my way to the AllState office to pick up the slip. A few months later a questionnaire was sent to us and at that time we decided to add my partner (who has his own car insurnace with another company) as an occassional driver as he sometimes drives my car. We provided the requested information (name and driver's licence number) and sent the form back via mail. Fast forward to now (approx. 90 days later) and it is time for our 6 month renewal. 10 days before the policy was due to expire we still have not received our renewal documents. We called to request them be sent and our representative no longer works for the company, and our policy it seems had just been forgotten about. At this time we requested to know what the cost would be and for our renewal documents to be sent immediately. Our cost increased nearly $300 from the last time we paid! All they stated was "regular cost increase." We also wanted to ensure that my boyfriend had been added on and the lady we spoke to said that would be processed right away. Several days later we received an email from the same lady requesting my boyfriend's insurance company and policy number. This information had never been requested from us before and should not have an effect on him being added as an occassional driver. We have called the office several times and left messages for this lady to call us back and we have heard nothing. It is now 3 days before our policy expires and we have switched to another provider. The customer service (or lack there of) is absolutely ridiculous. We have been given the run around for the entire 6 months we have been with AllState. I work in customer service and if myself or my staff treated customers paying the company money this poory you can be sure that we would no longer be employed with the company. I will be warning my friends, family and anyone I come in contact with to never deal with AllState and if I could have rated them a 0 I certainly would have.

I have been with the company for 20 years. The service was excellent. In the last couple of years the Ottawa offices have been going through agents like weekly. You talk to somebody one day , the next day they will be gone. The managers will return your calls or emails after 5 days (if they do). You do not feel they care when you are talking to them. I am fed up and I am switching. I will try to convince my friends and relatives to switch too.

I have read the reviews now , have i read it earlier i could not been with Allstate. All the -ve reviews are so true nothing is +ve .Now i am going through a claim not @ fault & i am experiencing awful time.The adjuster is playing game & doing the side business. He is very rude no communication after repeatedly sending emails & phone calls no reply.He send an offer @ 50 %.My advice to all to stay away this company . YOU ARE IN VERY BAD HANDS.