Economical Insurance Auto Insurance Reviews

My daughter’s car was stolen 8 months ago, and she cannot get any information about her claim! She gave them the police report. Since then, she has spent hours and hours trying to get through to the company and then to be told they are still reviewing the file. At one point they told her the car had been recovered only for her to have to tell them it wasn’t her car — not even the same make! How is this allowed to go on? Reading all the reviews today is quite shocking — where do people turn? She is young and is paying her car loan every month and will not be able to get another car until this is resolved. I will be looking for legal help with this mess.

On April 4th, 2024, I was involved in an accident in Montréal. It takes my insurance company, Economical, almost a month to have my car evaluated at a garage. An agent was in charge of working with their adjuster. It's significant to note that my vehicle is a 2005 Lexus with 480,00 kilometers. Their decision to spend so much money on fixing a 19-year-old car with 480km of mileage is simply unimaginable. I was given a rental for a one-month period by them. But they left me without a vehicle since May 25th until today, July 23rd. I still don't have my car and took back the rental because according to them, my policy is to provide only one month of rental. Additionally, they brought my car to Ottawa from my small town, which is 200 km away. My situation is not valued by them. I have a family and work, and being without transportation in a small town is excruciating. I advise everyone to avoid this worthless insurance called Economical. For the past 30 years, I have owned multiple insurance policies, and this company is by far the worst and does not provide any benefits.

After a no-fault accident, they offered a settlement based on a basic vehicle model, without the same features and not the trim package I had, even after I had sent them many listings for the exact vehicle written off in the collision. At least $2000 less than what I can replace my vehicle for. Then they don't reimburse for any work done to your car in the past 6 months even after asking and getting receipts. They nickel and dime you but are willing to spend more than $1200 to tow my car to an auction house where they will be lucky to get $300 scrap value for it. I wanted to keep my vehicle for parts. They flat out refused. After being a loyal customer of 23 years, I will never buy private insurance from them or recommend them as I have always in the past. They definitely don't uphold the definition of Economical when they make poor financial decisions and treat their customers poorly.

From my experience, they are by far the worst company to deal with for a claim. Setting up the claim was straight forward. They were too busy to take a look at the car and wanted it released into their own yard and threatened to charge us storage fees. Many phone calls to them with promises of callbacks, nothing returned. One of the guys who called was very rude on the phone.

One of the worst insurance companies. They usually take a long time to settle and settle unfairly. I have a claim on them right now and they are still stalling.

Brown & Brown insurance brokers and Economical insurance was insuring my father and myself at the time of his passing. Since he passed away I contacted them to remove him from the insurance policy and presumably reduce the cost of the premium. I provided a copy of the death certificate so that they are well aware of the situation.

I’ve asked the company to either reduce the cost of the premium or credit/refund the account for the overages being charged but Brown & Brown and Economical is holding out for documents produced by a lengthy backlogged court system to remove him from the policy and as such profiteering on the death of my father to collect a few more months of income. I have been told there will be no such credit or refund for the time passed since his death. They will simply charge me the full amount for myself and deceased father until the Ontario courts appoints an executor.

This process has taken approximately 30 days to get an answer from the company.

I highly recommend you do not conduct business with this company in any manner. When you are dealing with insurance they should be there when you need them and communicate quickly and clearly. This company offers none of these traits.

They have the worst process and people working in claim department, specially adjusters. They never pick calls and reply your over emails. When you ask for justice, they will ask you to provide irrelevant documentation and then put your claim on without prejudice and then delay as much as possible.

Car Insurance - a year ago, I had someone hit my car. The adjuster contacted me and I had to do his job, take all the pictures and send them to him, no one ever looked at my vehicle. I told the adjuster I was not getting my vehicle repaired under insurance until the other person claimed fault for the accident. The adjuster kept trying to pressure me to take my vehicle in to be repaired. I finally had to call my broker to get them off my back. After 3 month it was finally settled. The quote from the body shop was $850.00 but someone sitting at a desk decided it should cost $1150.00 so they gouged another company out of $300.00. New cost for 2024 increase of 16%
Home Insurance - My renewal in Feb. 2024 the cost for the year increased 61.2% for no reason. There were no claims against my insurance. Water damage deductible increased from $500.00 to $2000.00
When I looked at my policy to cancel, I noticed my first payment started March 15 when my policy started Feb. 15. My original broker sold to Economical a few years ago, and I thought nothing changed because my payments came out each month. But somewhere along the way I got ripped off a months' payment for Home and Auto. I have never known any Insurance company to give you Insurance starting one month, but having to pay until the next month.
When I canceled my Home and Auto the papers were signed through DocuSign and the following month (March 15) they took out another payment, it was bad enough having to pay them Feb. 15 and having to pay a new company for the same period. When I contacted the broker, they said they did not receive the forms through email. After a week or so of emails when I said I had enough, and I was going to give all the email including the one returned with the signatures to my Lawyer, and they could deal with him. In the next hour the signed form shower up, they said it was misfiled. On March 15 they took another payment from my account, so the broker was still slow in getting the papers in. I had my bank cancel the transaction and the money put back in my account.
I would not recommend anyone doing business with this company and on your renewal papers check your monthly payment plan. It would have been a rating of 0 if I could have given it.

Had the worst experience with them after filing a claim (not at fault)
They made me call the body shop and wouldn't deal with them directly.
They wouldn't answer emails, calls for weeks on end.
Failed to tell us my car was fixed 2 weeks after the fact.
Absolute garbage company, switched right after this experience.

Do not recommend. Lack of direction and no communication if a claim is made. They don't seem to care. But they love to get your monthly payments.