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Intact Insurance Auto Insurance Reviews

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(403 reviews)
Intact Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
17.9%
Agent/rep availability
14.3%
Agent/rep knowledge
10.7%
Claim - adjuster
7.1%
Claim processing time
7.1%
Agent/rep callbacks
3.6%
App to track driving
3.6%
Rates competitiveness
3.6%

Top negative trending topics ?

Agent/rep attitude
28.6%
Agent/rep availability
25.0%
Claim - adjuster
25.0%
Claim processing time
25.0%
Claim - not-at-fault
14.3%
Claim - repair shop
14.3%
Billing/payments
10.7%
Agent/rep callbacks
7.1%
Agent/rep knowledge
7.1%
App to track driving
7.1%
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Tags
Billing/payments (3) Cancellation experience (2) Cancellation fee (1) Claim - rental car (3) Claim - repair shop (3) Claim - windshield/glass (1) Complaints/ombudsman (1) Discounts, deals, rewards (1) Insurance Rates, Prices (4) Policy clarity (1) Policy coverage (3) Rates at renewal (1) Rates competitiveness (2) Rates for bad drivers (1) Rates in bundle (1)
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Huge Rate Increase

by Crash27 on Dec 15, 2018
2 out of 5 stars

I have been with Intact for over 5 years and I have both auto/homeowner and I have been paying around $100 a month forever and they just sent my new policy renewal and now it's $150?? I had 1 minor speeding ticket, so I knew my rates would go up a few bucks but $600 a year more?? This is unacceptable. If they do not lower my rate, I will be going to another insurance company. Nice way to treat your loyal longtime customers with 0 claims.

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Review topics
Insurance Rates, Prices Rates for bad drivers