Intact Insurance Auto Insurance Reviews

They charge if you don't use their software! After 6 months they send me a $29 bill because I didn't use their software. Then I decided to cancel it and do not have any business with them. I paid $1259 for 12 months ahead currently still have 6+ months paid ahead. In case of cancellation, they offer me a... $7 refund. $7 refund for 6 months!!!

I missed a payment, called them to make a credit card payment which I had done before. They told me they no longer accept credit card payments and to go into my local insurance place to make payment. Then I went down there to make a payment and I was told I could not pay for it there but I can pay on their website. So I sent them a payment with my credit card. Then 5 days later they try and take another payment out of my account for the same payment which then I get a 45 dollars NSF fee from my bank and now they are saying I owe them a 40 NSF fee on top of the last 40 NSF fee for missing it even though I already made a payment. In total spent $180 on the NSF fee! Very unhappy with their service when you call your lucky to talk to someone that speaks understandable English.

Stay away from Intact as far as you can. This company keeps charging my parents even they switched to another Insurance company about a half year ago. Called the broker a million times but still hasn't solved the problem yet, and the manager was inpatient and bounced my phone calls and emails like a bouncy ball. How can you treat your customer like this? I would never recommend this company to anyone.

Cancelled this service a while ago and it's still continuously charging me after half a year.

Gave me only 2,000 for a car that was worth 5,000 and said I could have a rental for a month. Then they forced me to return the keys back a week later telling me they couldn't cover it. They truly are a joke..

After cancelling my insurance with my broker and filling out the appropriate cancellation form, about a month later I received a registered letter saying there is an outstanding payment of $31. It has no phone number or any instructions on how to make the payment. My broker did not mention any late payments or any fees for cancelling the policy. After being a loyal customer for 5 years with no claims, this is the customer service they provide. I'm glad I never actually had to make a claim.

Incredibly unhelpful, rude and condescending service from Intact. Called with a claim, waited 5 weeks for anyone to even get out here to look at the damage, was told to get the window fixed even before the paperwork was processed and was assured it will be paid for with the rest of the claim. $1300 later, I get a cheque with my and Ford Canada name on it. Bank will not take it unless I show up with Ford Rep at the teller (no, endorsement won't do). So not only my settlement cheque is useless but also my own money I spent to get the immediate issues fixed is gone since 'they don't have a relationship with Ford Canada'. The best part is, just got my renewal letter - very first line says "your immediate attention is required", to me it means not next week, not later on, pay and pay now. I asked the person who handles the claim - Maher M if he sees the ever familiar "We got your money, what else do you want from me" approach here, he said he did not. Great job Intact, not only I got nothing for my damages but you also lost out of pocket money to get fixed what you said you will cover. Never again!

My wife after several years of dealing with a broker, received her renewal policy in July 2017. The price she paid last year was $509 with Intact. The broker switched the former insurance company to Intact. She has never had an insurance claim in over 25 years and now Intact wanted $642 for a year older car and with the same coverage. This is a ridiculous increase of slightly over 26%. Intact is ripping us off. I cancelled them for our house insurance, my vehicle insurance and my RV. Do not use or fall for Intact's TV advertising that they pardon you for 2 claims if you are a new customer. You stop being a new customer after the first year & then you become an old customer – a subject to their price increases. This is how they get new customers. Don't hear too many good comments / reviews about them. Stick with another company!! Please!

My adjuster name is Heather. My car was involved in an 8 car m.v.a (moderator note: Multi-Vehicle Accident). I was the last car. I have a policy on my 5 month old brand new Chevy Malibu 2017 premier model worth 45 thousand. My adjuster has stalled the process and I am now without a rental and owe 386.00. She has put my claim for investigation on the 28th day into claim because I haven’t updated my address to 2 blocks where I am staying in tiny township. I bought the car in Hamilton and bought window tint and rims tires in Hamilton and thus making her suspicious of my address. I have stated that I have a family I stay with on days I’m seeing my daughter so now I must wait longer and possibly loose my job as I can’t meet my carpool rides to work. This has been the worst experience I have ever had with insurance. I would do whatever it takes to avoid intact insurance. They will leave you stranded and care more about not paying your claim than they do about investigating fault as I have not been notified of fault yet as well my accident was June 28th. It is now July 25th and I have no transportation. They never notified me of rental return date and wouldn’t return rental company’s phone calls. Very hard to get in touch with managers and adjuster. Today she notified rental that it was due back leaving me in the hole 380 plus tax. Great, thanks alot.