Good Service
by emmydee on Sep 11, 2017
4 out of 5 stars
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I had a good experience with Intact Insurance when my car got stolen. They quickly handled everything once I was informed by the police that my car had been stolen and gotten in an accident. I had never had my car stolen before and had no idea what was going on and intact handled everything, they arranged for a tow truck and brought my damaged car to a shop near my house. I ended up getting the full value for my car back within about a month was able to buy a new car, one inconvenience was I had opted out of coverage for a rental car, luckily it was summer and I could bike. I frequently have questions about my coverage and they are always very responsive via e-mail.
The one not so lovely thing about Intact Insurance is that they sneakily raised my rates by about $15.00 one year, I went from pay 133 a month to 150, I didn't really notice for several months and eventually called them because in the past my insurance has gone up by a couple dollars a year. When I brought it up they lowered the rates no problem. I found it a little sneaky and kind of greedy, if felt like they were being dishonest in their pricing and preying on busy people, because of that I am now looking for a new insurance provider.