Meloche Monnex (TD Insurance) Auto Insurance Reviews

Their initial response to a claim is helpful and efficient. They will pay invoices from their business partners, such as body shops, quickly and without question, even when, as in one case, the invoice was fraudulent. Their handling of repair claims is satisfactory as far as the policyholder is concerned. The picture changes when they have to make a payment to the policyholder, and it can take months of haggling and even legal threats to reach an acceptable settlement. They drag out their responses, presumably with the intention of wearing down the policyholder, and their staff give the impression that they there to defend the company rather than help the client. Their process for assessing the replacement value of a stolen or totalled car is bizarre. It would be irresponsible to recommend them to anyone.

They treat you well up front. Do not believe it. We don't mind paying higher premiums believing perhaps the company can be trusted. Wrong! When it comes to claims Beware! Do not allow them to just repair without knowing what the cost will be within reason. They will screw you out of a new vehicle though you have paid for the 5 year replacement insurance. Do Not Trust them!!!!

As an update to my previous review, we still haven't received a refund. This is over $700 owed to us, as they cancelled our policy out of nowhere despite being paid in full. Additionally, I am having trouble cancelling our home insurance. We went with this company because of the Western student discount. Considering that I am active with the graduate student society, I am going to warn students away from this company and suggest that we partner with different insurance providers.

Sonnet had us re-insured, without fuss, within an afternoon. I would recommend their customer service.

I am a 62 female with a perfect driving record. I signed up for the My Advantage app as I am a very careful driver. The app calculated that I would save 21% on my insurance. I got my renewal and instead of saving 21%, my premium went up 14%. When I contacted TD Insurance, they confirmed the discount was applied. I think the app is misleading to say the least and I am looking for another provider to move all my insurance needs.

I tried to cancel my insurance. It became a 3-week process resulting in additional withdrawals from my account including a penalty. Very disappointing and frustrating. I would NOT recommend them to anyone. Stick with the smaller companies where you get more personal service.

Their rates keep going up and I rarely drive as I am a retiree with an immaculate driving record. I just don't get it!

My accident occurred on December 2nd, 2016. There were issues with my vehicle once repairs were complete at the beginning of January. I have made several attempts to contact my claims adjuster, along with his colleague since January 5th, 2017. I have not received any responses from either individual.

Then, I receive a generic 'Closing Notice' in the mail dated January 30, 2017.

I attempted to present my problem to a manager on two separate occasions (February 24th and February 28th). In both instances, Claims Advisors assured me that a supervisor/manager will be in contact with me within 48 hours. No one has contacted me in either instance following the 48 hours.

I contacted the automobile claims department once again and spoke with a Senior Claims Advisor. She looked into my file and advised that the manager assigned to my claim, could no longer be reached.

My problem remains unresolved.

I'm actually trying to pay them money and they can't help but interrupt me, talk over me and show attitude. I try to escalate and the folks in charge send me back to the call centre. Somebody needs to manage their image - their customer service is the worst I've encountered in the industry! I've had policies for over 20 years, so maybe it's time to start looking elsewhere...

Well, I've got a quote over the phone from them for 90$/M for the auto insurance. after I received the confirmation, i noticed 100$/M !

When I called them back, they told me "sorry! it was an error but the correct quote is 100$!".

Total conversation time 2 hours (half of this time on hold) and at the end they didn't change anything! Frustrating customer service and no respect.

My ex-wife and I shared a Home-Auto Insurance. So when we separated and changed our addresses I called and they told me I had to cancel my policy, and that my wife had to call to approve it. She did but they just cancelled the auto portion of my insurance. They didn't cancel the home insurance and of course they continued charging me for it.

They never mentioned that I was subject to cancellation fees and the last operator I chat with told me that I would be penalized with a small portion because of cancellation fees. That small portion represents a 70% of my monthly payment. How in the world a 70% is a small portion???

Moreover, they will refund an extra payment they charged me in 2-3 business weeks? So they screwed me up in every way they could.

Stay away from this robbers!!!!