Meloche Monnex (TD Insurance) Auto Insurance Reviews

We had insurance with this company for 2 years. We had no issues in our 2 years with them, they were awesome when we moved to BC....until we cancelled our policy to obtain insurance in BC.

We called to cancel. They never told us of any additional costs or final balances, I actually have a letter from them stating that there were no additional amounts owing. We left it and went on our way.

3 months down the road we get a letter from a collection agency saying our account has been assigned to them for an owing of $274.
They never once tried to get a hold of us by phone, by letter, by email.... anything to inform is of this money owing. To say we were blindsided is an understatement. We called numerous times and was refused answers on WHY we owe this amount. Asked the manager for a copy of a statement of what the owing was for. No one would do anything and told us to deal with the collection agency.

I would never use them again and I sure as heck wouldn't suggest them to anyone I know.

They are the worst I have been trying to cancel my car insurance over two years. They don't communicate via email so I have have to take time of work to wait hours to try and get someone on the phone who has authorization. Then when I speak to a number of people they tell me oh they are missing this form or that signature. Seriously they should not be allowed to sell insurance or work with the public. I am so angry and feel so mistreated by this company... THE WORST !!!

My accident occurred on December 2nd, 2016. There were issues with my vehicle once repairs were complete at the beginning of January. I have made several attempts to contact my claims adjuster, along with his colleague since January 5th, 2017. I have not received any responses from either individual.

Then, I receive a generic 'Closing Notice' in the mail dated January 30, 2017.

I attempted to present my problem to a manager on two separate occasions (February 24th and February 28th). In both instances, Claims Advisors assured me that a supervisor/manager will be in contact with me within 48 hours. No one has contacted me in either instance following the 48 hours.

I contacted the automobile claims department once again and spoke with a Senior Claims Advisor. She looked into my file and advised that the manager assigned to my claim, could no longer be reached.

My problem remains unresolved.

My ex-husband and I separated and I called TD telling them my new address and that if he made any changes to the auto insurance, to let me know. I was driving the car at the time. I found that my ex husband called and cancelled the policy over the phone and the cancellation letter was sent to his friend's address which was not on file. I called TD by chance and they apologized that they have in fact gone ahead and cancelled it because my ex husband said he sold the car. I had to send them the car registration with my name and tell them again that I had the car. They said that they would have covered me in the event of an accident if I had been driving without knowledge of my cancelled policy but they won't cover me now since I'm aware. I told them to mail me the cancellation letter but they haven't done so over a month. They can't tell me who they mailed it to and any details of conversation they had with my ex-husband even though they established that he was lying and endangered me and our 1year old child because of driving without insurance. Such a headache dealing with them. They don't answer my calls anymore. I m not going back to them.

So TD Insurance after ripping us off for more than 12 years, and increasing their premium, their last tactic if you want to add another car to your policy, you need to provide a registration before they give you insurance.
How stupid is that I don't know, I guess TD insurance want to walk away from every client who lives in the North East, or Airdrie, because all the hail storm that happening in this area.
Advice for everyone if you are with any of the TD insurance companies, call another insurance provider, and you will be amazed how much you will be saving.
If you have any bad experience with TD Insurance, please share so we all know we need to expose them, personally, I was able to find out few unbelievable stories who bad they are, rejecting hail damage claim, and so on.
Took me 15 years to figure out TD Insurance is suck.

I was told to contact the adjuster and no matter when I call I get the voice message and it is two days that I have not heard from TD Insurance adjuster Dolores C.

It is too frustrating after an accident that you need some advice and assistance from your insurance company who sucking your money each month to be unreachable and irresponsive.

I have had one of the worst customer service experiences I have ever encountered while trying to do a simple hail claim with TD. I was parked at the Calgary airport over the Aug long weekend, and while I was away, we got a hail storm. When I returned to find my poor car dinged up from hail, I called to make a claim (the first time I've ever done so in my life).

I didn't hear anything back for the first couple of weeks, so I called them back and got a name of my adjuster. I called AND emailed this person. Still didn't hear back, so I called the claims line again only to be told they had changed my adviser to someone else. I called and emailed this person, and after another week I did hear back, and was scheduled in for an assessment on Sept 9 (everyone else I knew with hail damage had their cars fixed, or pay-outs made before I even got to speak with someone!).

The estimate place said someone from TD would be in touch in the next few days to go over the estimate and claim with me. Another week went by and I hadn't heard anything, so I called and emailed the adjuster who had made the appointment. When again I didn't hear back, I had decided that I wanted to speak with a manager. I called the claims line, and they told me that AGAIN I had been re-assigned to a different adjuster (that's 3 now if you're counting).

I said I wanted to talk to a manager. They are not in the same building as the adjusters, so the person on the phone didn't think they could help, but I asked them to transfer me to the receptionist at the correct office and I would ask them to physically go find someone that would actually talk to me and tell me what was going on. I finally got a manager, Moe, who apologized, and offered to take over my case and get it sorted out.

While I was on the phone with him, this 3rd adjuster person called me (we are now well over a month since I made the claim, and that was the FIRST call I received from anyone at TD). Moe was moderately helpful and at least gave me some information on how to move forward. I then emailed him today to follow up on my decisions for the claim (this time the delay was on me as I wanted to research and ensure I was making the best decision), and soon after received a phone call from someone else who said Moe had asked to take over my account (person #5 now).

I HATE to think what this would have been like if I had been in a serious accident and not just hail damage. I really hope someone from TD actually reads this and does something about the horrible service that I have to assume other people are also receiving. I have been a TD customer of some sort since I was 10 years old, and am truly shocked and appalled at how bad this experience of submitting a simple hail claim has been. I am a manager for a company that promotes good customer service, and if any of our customers went through what I have been going through this past couple of months, there would be a lot of people looking for new jobs...

On the positive side, as I don't like to write negative reviews, the people on the customer service side who take your money, are quite helpful and lovely to deal with... go figure.