Meloche Monnex (TD Insurance) Auto Insurance Reviews

I was rear-ended on a Friday in November. It was my first accident, so I was nervous about reporting and insurance procedure. The process that TD Insurance has in place cradled me from my first report to them to completion of repairs. I was guided along and felt well looked after throughout. When I reported to the police collision centre, I was given a TD Meloche Monnex Insurance instruction sheet. I called the TD Insurance number on the sheet and a pleasant professional took down my details. It did take 50 minutes on hold waiting to get a rep; that was the only negative though. On Monday a personable and highly competent claims adjuster called me and fully explained the course of action as well as patiently answered all of my questions about repairs, a rental car and possible effects on my policy (none). Her kind attitude and words reassured and comforted me during this stressful time. During the repair process, the adjuster stayed in touch with me by email; I was kept in the loop. I chose to go to one of the repair facilities that was accredited by TD Insurance, so all paperwork and expenses were handled directly between TD Insurance and the repair facility. In a week I had my car back; it looked as good as new. I was pleasantly surprised at how easy and smooth the process was, a sign of excellent organization and coordination behind the scenes. Kudos to TD Insurance for their staff and also for their excellent process. The proof of an insurance company’s quality and value is in their service. TD Insurance deserves a rating of 10 out of 10. I recommend TD Insurance to everyone for their Insurance needs.

I've been with TD insurance for about 10 years in two different provinces and have had to call often for policy changes, address changes, adding and removing vehicles etc. I have never had a bad experience with their employees, they're always professional and knowledgeable both on the phone and via e-mail. I have also had to claim three different vehicle incidents - two not at fault, one at fault and one being a total write-off. While never pleasant, the experiences were about as smooth and hassle-free as they can be.

Totalled my leased 2015 Corvette Z51, it was almost a 6 figure car and only took about a month and a bit to receive my claim. Didn't even realized the coverage I had (full replacement cost value and grand touring package), they could've lied and told me I didn't have either of those and could've gotten away with it. They set me up right away with a rental vehicle because of the grand touring package and guided me through the whole situation. They were very good at keeping me up to date with emails and occasional phone calls. The only problem was if I missed any of their calls or needed to ask a question, the wait time was over an hour hold over the phone... When I first crashed my vehicle, I was for sure expecting to pay the rest of the vehicle out of my pocket, but in the end, the vehicle always paid off and I received close to $40,000!! I was so worried too when I read the reviews dealing with TD, because of such negative reviews and low ratings. I realized realistically people that had good experiences don't post good reviews because they already got what they want, it's only the people that had a bad experience and want to bash on the company that will take the time to rant about it.

I just filed a claim on my car and the agent, Tanya, was so easy to deal with. She was professional, efficient and so friendly. Made me feel so at ease about the damage on my car. In less than ten minutes, she had me set up with a body shop, rental car and my personal claim adjustor.

First off, they answer the phone right away. None of this weird waiting through several lines of automated messaging stuff that many companies have adopted these days. Second, the guy (I'm SO BAD with names) was such a pleasure to deal with! He went through every idea to save me money possible and now my payments are cut in HALF from my current policy that ends next month. I couldn't be happier and... Although I like them, I hope to never have to have a claim. I'd hate to see my awesome rates go. Third... Well, there is no third. I didn't have to wait around for anything else!

Much love!

I have been with TD Meloche Monnex for about 4 years, with one claim for hail damage a couple of years ago. The claim process was quick and straightforward. The car was written off and I was compensated fairly for the loss; they even waived the deductible. Overall I was quite happy with them. However, if you judged the scores on here, you'd never know! I suspect the score on here is heavily skewed by those with negative experiences... If you're reading this -- please do as I am doing now, and leave a review -- good or bad, it helps others out.