Meloche Monnex (TD Insurance) Auto Insurance Reviews

Had insurance with TD Meloche Monnex for 4 years at the time of my no fault accident. Accident happened in September 2014, visited their third party four times for assesment and their result for all four times turned out to be the same. Other doctors have different information from what they have all the time. One example, my wrist was damaged in the accident, td third party claim it's soft tissue injuries, other doctors said something else other than soft tissue is wrong with it. Ultrasound now shows inflammation.

I always wonder why people complain that their insurance company treating them like criminals at the time of a claim, and now I understand. I over heard the doctors conversation, TD third party saying that "these patients don't understand that what information we give the insurance company, that's what they go by, we get paid anyways". The next time I write about this issue, I will be putting the name of the company. I had no problems with TD before my accident, now I can't even successfully complete my classes in university and get over 60%. Sometimes I can't even get off my bed, I can't sit for more than 25 min, I can't bend, can't lift anything, having pinches in my back and legs and arms getting num but yet I have soft tissue injuries. I cry everyday because of many reasons, I don't know what my life will be like as of now. This is my second winter from the time of the accident and my pain just seem to be getting worst. TD neny all my claims until I see their third party even though they get proof from professionals. TD would put everything thru if was dead with no question ask. Sometimes I really wonder if these ppl are actually human.

I never thought I would see TD like this, but they are just like any other insurance company and they get bigger and bigger everyday because of us, their customers. But why do they treat us the way they do? They are only defending money they don't give a shit about our wellbeing.

My car was involved in a not at fault accident on a Saturday around mid October so I called TD on the Monday to report it.........No one got back to me till Thursday (no biggie) but, this adjuster was simply terrible. After he initiated first contact, that was it. I was the one that had to chase him around and call and leave messages like 4 times a day to get any sort of update. He wouldn't call me and tell me what was going on. My car ended up being a total loss and was written off and scheduled for their salvage company to come pic it up. Again I had to call to find this out. It was actually the salvage company that contacted me to tell me they were coming to get my car (I was like huh???), no word from my adjuster. Then he goes on holiday but leaves to forwarding number. so for 2 weeks I was getting transferred around and getting "you have to talk to your adjuster" at the end of it all. I was able to get a rental around Halloween time however.Then I call in again to settle everything and by chance I talk to an adjuster who was nothing short of spectacular. What I have been trying to get done with my useless adjuster for a couple of weeks she was able to complete in a few minutes. My checks where issued out (I got 2, towing and car write off). I had to return the rental however on November 9th. Now enters a new phase of the war. All of this was settle with the wonderful random adjuster on November 5th, now my useless adjuster comes back from holiday. I could go on and on but long story short. Today is November 23 and even tho my write off check was issued on the 5th (18 days prior) I still have not received it and I get a different story every time. Most frequently they tell me that its still in the mail........I got the towing check on the 9th. How can two cheques issued the same day be so far delayed. In total since all this started I have been without a car for about a month. On top of it all the customer service was horrendous, I lack the capability to literate into words how bad this experience has been ......And here I thought this is the exactly reason we pay insurance. To be insured when these situations arise......Thank you TD. I don't care how much more expensive my next insurer is, as long as they are in no way connected to TD I will be happy

was at not fault accident, police didnt give ticket, but TD marked it as at fault accident. 10 times i kept calling their claims dept, all they wud do keep transferring me from one person to other..customer service extremely rude. Its just a blind hole where we keep giving money and get no return..HATE THEM..

The company uses low level adjusters who are based in Ontario. Their only interest seems to be closing files as quickly as possible rather than investigating cases. In my experience these adjusters have no interest in protecting you as a customer even though that's what you are paying for. Do you really want an accident in Alberta to be decided by an adjuster on the other side of the country? Stay away!

I can't imagine a worst customer service in my life. Claiming there is just a disastress experience. The last claim I made, I decided to pay the repair of my car from my own pocket and not waiting for their lack of sympathy to the customers like me after at least fifteen years of regular fidelity. Stay away !!

Submitted an auto claim recently and they did absolutely everything in their power to not tell me what options and benefits I am entitled to. Adjuster didn't bother asking if we were all right, only replied yes no or i dont know to questions I asked and even went so far as to tell me not to bother submitting photos. Pretty sure all insurance companies are not much different but will be leaving TD asap.

I have what I thought was a simple claim man backed into me in a parking lot, my car was off no issue right? Wrong this led to a claims proses that took almost two years to come to conclusion and led to them arbitrarily deciding that it was to be a 50/50 claim. I called them almost weekly looking for updates. My first adjuster called me only once and then went on maternity leave. The second adjuster I didn't even know existed until my third adjuster called to let me know she was handling it from now on. It went even more down hill from there, she was rude and quite short when on the phone. I received multiple promises of a "team leader" calling me one "the next 24 hours" which never happened. And after more then a year I get a call out the blue albeit only after I contacted the TD ombudsman letting me know they had to settle for only a 50/50 claim. I then told my adjuster this was 100% unacceptable and that if this accident went against my record I would leave TD meloche, her response was "that's fair" in a careless tone as if my buisness was worthless. So to sum it up: Never ever do business with TD Meloche they don't care about you at all!

I had an accident, in which I was not responsible. However, due to lack of support from TD insurance, I lost the case. They never sent any one to accident's location. The accident was in private parking, and police did not get involved. They just wasted time to lose the case. My adjustor never picked up the phone, and never called back even though I left messages so many times. It is not a fair situation for customers to be part of their dirty game.