Meloche Monnex (TD Insurance) Auto Insurance Reviews

I have had one of the worst customer service experiences I have ever encountered while trying to do a simple hail claim with TD. I was parked at the Calgary airport over the Aug long weekend, and while I was away, we got a hail storm. When I returned to find my poor car dinged up from hail, I called to make a claim (the first time I've ever done so in my life).

I didn't hear anything back for the first couple of weeks, so I called them back and got a name of my adjuster. I called AND emailed this person. Still didn't hear back, so I called the claims line again only to be told they had changed my adviser to someone else. I called and emailed this person, and after another week I did hear back, and was scheduled in for an assessment on Sept 9 (everyone else I knew with hail damage had their cars fixed, or pay-outs made before I even got to speak with someone!).

The estimate place said someone from TD would be in touch in the next few days to go over the estimate and claim with me. Another week went by and I hadn't heard anything, so I called and emailed the adjuster who had made the appointment. When again I didn't hear back, I had decided that I wanted to speak with a manager. I called the claims line, and they told me that AGAIN I had been re-assigned to a different adjuster (that's 3 now if you're counting).

I said I wanted to talk to a manager. They are not in the same building as the adjusters, so the person on the phone didn't think they could help, but I asked them to transfer me to the receptionist at the correct office and I would ask them to physically go find someone that would actually talk to me and tell me what was going on. I finally got a manager, Moe, who apologized, and offered to take over my case and get it sorted out.

While I was on the phone with him, this 3rd adjuster person called me (we are now well over a month since I made the claim, and that was the FIRST call I received from anyone at TD). Moe was moderately helpful and at least gave me some information on how to move forward. I then emailed him today to follow up on my decisions for the claim (this time the delay was on me as I wanted to research and ensure I was making the best decision), and soon after received a phone call from someone else who said Moe had asked to take over my account (person #5 now).

I HATE to think what this would have been like if I had been in a serious accident and not just hail damage. I really hope someone from TD actually reads this and does something about the horrible service that I have to assume other people are also receiving. I have been a TD customer of some sort since I was 10 years old, and am truly shocked and appalled at how bad this experience of submitting a simple hail claim has been. I am a manager for a company that promotes good customer service, and if any of our customers went through what I have been going through this past couple of months, there would be a lot of people looking for new jobs...

On the positive side, as I don't like to write negative reviews, the people on the customer service side who take your money, are quite helpful and lovely to deal with... go figure.