Meloche Monnex (TD Insurance) Auto Insurance Reviews

Have never had a wait time under an hour. Can't do anything at physical locations. Premiums are more expensive than other insurance providers. This company should be sued.

I called Meloche Monex (TD Insurance). The wait time was 2 hours and 8 minutes, yes its true. Though the insurance premium is lowest in the market but looks like services are also worst. I suggest that the federal government should stop such insurance companies from doing business / issuing new insurance policies as they do not have sufficient infrastructure in place.

I've had my house and auto insurance with them for 25 years maybe more. In all that time I've had one auto claim some 11 years ago and no home claims. I was not at fault but my car was totalled. The claim was settled satisfactorily with speed and politeness. Nor did my rates go up beyond the usual creepage. A recent matter, not even involving a claim, has made me decide to leave this company. I had to purchase a car out of the province of my residence when my old one was beyond reasonable repair costs. First, they told me the maritime branch could still insure me but with a 60 % premium. I was willing to pay because it would only be for a few months. Then they came back and said they could not insure me and that I would have to be insured by their Ontario branch. That auto insurance was 85% more than I had been paying. Because they do not consider the Ontario and Maritme branches the same company and my home was insured with the Maritime branch my house insurance also went up 18%. I was not pleased but again considered it a temporary matter until I had my plates changed back in several months. I decided I would change insurance companies if they did not return me to close to the previous status quo to both house and auto. I asked them to send the policies to a temporary mailing address for me to review. But they got the address wrong. So I had to phone them to correct that and make sure future mailings went to my home address. Tried a couple of times but I could not wait more than 15 minutes to get a person. Then one day I got to a person within minutes... By not listening, just like the individual who did not get the address right, she turned what should have been a simple matter into something very complicated. She kept cutting me off and would not let me speak my mind. She had the gall to threaten to hang up if I did not calm down when she was the one escalating matters. I should have said, "You know what? It doesn't matter. I'll be changing insurance companies in the next few months," and then hung up. They'll be losing a good client. Never any problems with payment and only one claim in 25 years. She was the straw in a series of events. I do not want to be insured by a company that employs someone like her. She's a bully with psychological issues; the need to be right and a lack of genuine empathy. (I have a Ph.D. in psychology and worked in a psychiatric facility). They also lost my father a few years back. He never made any claims. But they were making mistakes with billing and he got tired of calling them up after they kept making the same mistakes over and over again.

I had been with Liberty Mutual for years before they left Alberta and sold to TD Insurance. For the first few years, TD was decent in their service and rates. However, service, wait times, and insurance premiums have become unrealistic. While we have a newer driver in the family, the rest of us have zero accidents, hold professional driver's licenses, and no penalties. While we hoped that after dealing with this "company" for almost 35 years, we hoped the poor customer service and long wait times we started to experience within the second year was just a phase. We were prepared for the additional cost of adding a new driver still on her GDL, our insurance premiums continued to climb despite multi-vehicle and no claims. After being with "this" company for 35 years, we decided to explore other insurance companies, and after finding one that insured us for the 3 we currently have with TD, added a fourth vehicle and still walked away saving $150/year. When trying to cancel the insurance, had to wait on hold for 1h10min, and they still wouldn't cancel the insurance without talking to my husband?! We've been on the same policy for 25 years! Then to top the delight in dealing with them off, after paying our premium for May of $460, three days later, they are graciously giving me $54 back... So, after this many years, I am so truly sad at what use to be a decent, competitive company that recognized long term clients and was easy to deal with, become another money-grabbing, do whatever they can to make it difficult for their clients to deal with them. Save your money and time and take it from a former VERY loyal client, there ARE many other fantastic options out there.

Terrible company. I have used TD Meloche Monnex for 4 years for my car insurance and after doing some research I found out I was paying extremely more than what I should have been ($1300 more). Each new term my premium would increase (I have never been in an accident) and when I would call to ask why they would give me some nonsense excuse. Not to mention trying to contact someone would take at least an hour. Yesterday I was put on hold for 2 hours and 56 minutes (I have proof). I've never been so disappointed with a company in my life. So unless you want to spend half of your day waiting on hold to speak to a representative, OR don't mind paying way more than you should be paying...don't use TD Meloche Monnex. Just read the reviews, they don't lie! ps. Thank you to the representative who cancelled my policy for me and completely understood my frustrations with the company.

I was with Meloche Monnex for 35 years without incident! I had a bad year after my father's death and wound up with 4 tickets. Meloche sent me a letter cancelling my insurance and only giving me a few days to make alternate arrangements. When I asked for an extension, they declined. After treating me so badly they had the audacity to ask me to return to them when my tickets cleared. I would not ever recommend this company to anybody and would never again use them myself. I had 2 vehicles insured plus my home insurance. I pulled all my insurance and went elsewhere. It turns out Meloche is not very honest. They claim to be cheap and I found much better deals elsewhere even with tickets.

Even when I got a 24% discount TD raised premiums without any justification. The TD advantage app is a scam. Used app for a year, had a 95% trip rating and 24% projected and TD raised my insurance $160 per year so even with my 24% discount my premium did not change. They refuse to justify such a drastic increase. They want to look like you will get a huge discount for being a good driver but they are just raising rates. What crooks.

The same thing happened with me. I can't remember her last name, she offered me Ryerson rates..what is the deal with this place..it's like they have some string operation going on under their group rates. I bet even the CEO is in on it. I would say cut your losses, I gave up on getting my money back months ago.

TD insurance is the biggest liar in Toronto. Stay away from them if possible. They can constantly increase your quote and charge extra when activating/setting up your account. I have to stuck with them for a year, and won't stay with them afterward. PLEASE PAY ATTENTION TO YOUR BILL , ESPECIALLY FOR NEW CUSTOMERS USING TD ADVANTAGE APP. THEY WILL CHARGE EXTRA AND STEAL YOUR MONEY. We just relocated to Toronto a month ago, and shopped around for auto insurance. It seemed that TD insurance can provide us the reasonable rate so far since we had been staying with TD insurance for a few years outside Ontario and have a clean driving record. So we asked them to send a hard copy of the quote. When the mail arrived, the quote was around $150 higher than the one we quoted on the phone. So I called back, one of the agents told me that her co-worker made a mistake on our previous quote (lower rate). Excuse me! I said I thought your guys are professionals and asked to talk with her supervisor. The agent asked me to hold on, it turned out that she hanged out my phone. She was so rude that I tried to complain about what happened to me with their supervisor's phone line on their website. Nobody answered my phone and asked to leave a voice message. I did, there was no response from them since it has been almost a month. I kept shopping around because of TD insurance unreliability, their quote (the higher one) was still the reasonable one we can get, because we can get some group discount. For the sake of money, I went back and called them to activate our account early in the morning. Since unpleasant experience on quote, I double checked our premium, coverage (including download TD advantage App for 5% discount) before activating. So I preferred the payment by credit card, which is the only option for full payment. And I asked the agent repeated how much he will charge on credit card. The amount of payment was the exact number as the higher rate. So I gave him my husband's credit card information. It's done. And I asked him to send a temporary insurance file to us. Due to the post office being on strike, we need to get our car registration and switch licence plate in a week. I still didn't trust them, when my husband got off from work and called them in the evening to check how much they charge from credit card. Okay, it's the same amount as the quote. To our surprise, I got the official document of Auto insurance this afternoon, they charged us more than $100. So I was so confused that I called them to ask what is going on. It took a while for an agent to figure out the problem. They didn't give us a 5% discount when we downloaded TD advantage App. Jesus Christ! We agreed with using this App. They even sent us an email and asked us to download App with PIN. What's wrong with these people? If you don't provide us the discount, why did you ask us to download the App? They thought we didn't know the amount they charged extra. Unfortunately, I kept every record from them, it can be traceable. I read so many bad reviews about this App, I gave up on this App. I don't want to install it or have any issue with them. So be it.