Meloche Monnex (TD Insurance) Auto Insurance Reviews

Their rates keep going up and I rarely drive as I am a retiree with an immaculate driving record. I just don't get it!

I never have claim, and did not move, however, they increase the premium every year. They recommended an app called myAdvantage said if I use it, then get some discount. I used it for a couple of days, then get an email said they did not receive the data. two days later, I was removed from the program, with a premium modification of $18/month. I called them, they said, I did not activate the app, and can not register any more. The fact is, I used the app, and upload the data. Their email confirmed that they can not receive my data!

-Sky high premiums. Search around, everyone you call will have better pricing
-horrible cancellation policies, very unforgiving

enough said.

My monthly insurance was $247 i was into 8th day of the month. I found a better insurance price which is $146 with exact same coverage somewhere else. So i decided to cancel, it was 8th day into the month and yet they still charged me $247 + another $13 just to put gravy on it.
Another thing i always have 2 cars insured. So i sold one of my cars waited for a month bought another. Called for insurance it went up by $15 dollar. I asked y they said cuz the car is newer even though it doesn't matter cuz its a third party coverage anyhow i let it go. Month latter didn't like the car so sold it and bought another one. Called again this time it went up by $4 asked y they said cuz its an older car. Anyhow to top it all off. Td isn't the greatest they don't care what kinda of economy situation we are in. They just want their pocket full.

I am so done with this company. Their customer service is atrocious.

Lately any change I have made to my policy has consistently resulted in a mistake made on their part that requires a lengthy telephone to call to resolve.

The person on the phone normally seems annoyingly unconcerned and unapologetic about the poor service and in one of the most recent events this person was a manager/supervisor who was curt and rude leading me to beleive that the companies issues are systemic.

I have been paying just south of $10000 a year for auto and home policies and I am certain I can find a company that is more deserving and appreciative of my business

After moving from Alberta to Ontario, I had a horrible experience trying to update my policy. The phone call took an hour, the rep couldn't give me an accurate quote (he gave me a quote that was $100/month above other Ontario quotes). I get that the amount can be different from company to company, but $100 difference just doesn't seem accurate.

After finding another insurance company,I decided to cancel my policy since the rep couldn't look at my quote and logically think through the problems and realise that maybe he had input some information into the system incorrectly.

When I called to cancel, I advised that I was cancelling because I couldn't get an accurate quote and the customer service was so poor. They refused to waive the cancellation fee. The company clearly does not stand behind their service.I asked to speak to a supervisor after being sent to loyalty and I was told that the customer service rep was his own manager.

I went on the website to see what the company mission and values were - "Our Promise: Exception Customer Service, Superior Value" which speak directly to the two issues I was having and the exact reasons I was cancelling but apparently those reasons, the Promise the company gives to all customers, wasn't a good enough to warrant waiving the cancellation fee (which is optional as per industry standards).

Well, I've got a quote over the phone from them for 90$/M for the auto insurance. after I received the confirmation, i noticed 100$/M !

When I called them back, they told me "sorry! it was an error but the correct quote is 100$!".

Total conversation time 2 hours (half of this time on hold) and at the end they didn't change anything! Frustrating customer service and no respect.

Worst company ever to have an auto insurance with. Hidden charges that they add up at the time of the cancellation that they have a hard time explaining !!! I paid my fees in advance and they are charging me 120 dollars as a cancellation fee and 108 dollars as a short-term notice fee? (and this is after giving one month of notice ) comparatively expensive rate. Warning: bad idea to go with them