Meloche Monnex (TD Insurance) Auto Insurance Reviews

After a 25 year clean driving record and over 10 years with this company I made the mistake of calling them to say that is backed into a post and wanted to know what my deductible would be and how it would affect my premiums. They could tell me only what my deductible was. They couldn't tell me how it would affect my premiums because that isn't calculated until renewal???? I say fine, I'll leave it and pay for the repairs myself. That's when she said that it would still show up on my record as an at fault accident. I went up the monkey chain a couple of levels and got the same canned reply. One supervisor thought that maybe the premiums wouldn't go up that much if I didn't complete the claim. This outfit is a ripoff. They suck you in with big alumni discounts and then jack up their prices yearly. Don't ever use them.

TD Meloche Monnex simply didn't take out my June premiums (via PAD), so I call and ask why (and try to pay of course), they said it was an error in their payment processor and that I would have to mail them a certified cheque or pay with a visa. I chose the visa method because it was simply easier. My insurance was $141 a month (also the amount owing) and they ended up taking $937 (in three separate payments) off my credit card. I was furious. Called back several times and got the run around (one call was 2hrs and 32mins no joke!). They said the money would be returned to my Visa in 3 days and when it got refunded to await a call from them with instructions on how to repay (weird?). 14 days later the money appears on my Visa. 14 days. I call in to square up my policy as I'm worried about possible cancellation they say don't worry we will take it out again. The day of my PAD (July) comes and goes and they don't take it out again! I've now made about 12 calls to them and decide its time to create a paper trail. I sent them a fax detailing what has happened, who I spoke with, the dates, everything. I still get no call back! HOWEVER... they send me a $25 Tim Hortons gift card via mail with an apology. Next day I get a registered letter saying my policy has been cancelled due to non-payment... say what?

I'm freaking out. I've done nothing wrong. I call in for an explanation, they say don't worry your policy is fine and to disregard the letter. I get another registered letter saying my renewal has been cancelled as my policy was terminated. I call back and they say I haven't had insurance since July 1st and to NOT DRIVE. I miss a few days of work cause of this, my financing company politely informs me that if my car isn't insured I must surrender the plates or face repossession. I call TD Meloche Monnex back and literally say "how much money do you want right now to fix this? I've done everything you've asked me to do..." They say there is nothing they can do and my policy has been cancelled due to non-payment. What!?

I call another company for a quote so that my car doesn't get repo'd and so I can go to work and live life (even though I've done everything TD asked). The new company says that they will gladly insure me (I've never been ticketed or even pulled over in 9 years of driving), however my abstract shows a cancellation from TD due to non payment. I call TD back they say I have to just "deal with it and to call another company..." (are you kidding me?)

This incorrect black mark on my abstract makes my new premium about $282 a month (from $141 a month) I am furious. I call a lawyer for advice, she sends a letter to cease and desist the incorrect report to my abstract and advises me to contact the Financial Services Commission of Ontario's official complaint officer listing for Meloche Monnex who is listed as: Sid Nightingale (at https://www5.fsco.gov.on.ca/Licensing/ComplaintsOfficerListing/eng/lede…)

If anyone else is having the same problems I highly suggest you follow the same action I took. The next day I visited a broker to help (and face this new false reality of being a high-risk driver, even though I've never even been pulled over) and he said the black mark on my abstract was "magically" removed overnight. Someone from TD was scheduled to call me also on this day and didn't. Sid called me back 2 days later and left a message saying he sent my complaint back into the "client services" department, even though the reason why I called him was because this had escalated so far.

I have a feeling they realized the mistake and just tried to cover it up (sweep it under the rug) without admitting any fault or apologizing. I am now with a broker paying $21 less a month and my abstract says that TD reported my policy as being cancelled by me and no trace of a non-payment black mark. Sounds fishy. I'm just thankful this mess is over.

If you value your time, money, and stress levels..... STAY AWAY FROM MELOCHE MONNEX. They are a complete and utter joke of a company. I was driving without insurance for a month without any notice of cancellation (even though they helped themselves to almost 6x the money from my Visa!). I crossed the US/Canada border 3 times in this period and drove about 700km. Imagine I got into an accident? Or my car stolen? I always think about this and it scares me. Thank god and GOODBYE TD MELOCHE MONNEX! They are right when they say your best insurance is a broker.. I had a new policy the next day and they didn't even ask for any money until next month! I will be mailing the TimCard back to TD :)

These guys charge WAY too much for what they offer. Renewal time came around this year and my policy went up 50% higher than the competition. I received renewal documents and ignored them as I did not want to renew, and I had not given them my banking information. I payed for 1 year with credit card. When my renewal came up, I looked for alternatives.

Months later I receive a letter saying I now owe them $120 which is half of my new coverage, for 3 months of coverage. Calling them up to debate this ends with me learning they can just auto renew my contract without me signing a damn thing, and charge me a huge cancellation fee without any notice what so ever.

Stay the hell away from these guys.

The waiting time on the phone for every single call is over 50 min. Yesterday, I waited for 55 min before someone answers my phone. Today (currently I am on the phone waiting for an answer.) I have been waiting for 52 min already. The price keeps going up. I will switch out shortly.

I am so done with this company. Their customer service is atrocious.

Lately any change I have made to my policy has consistently resulted in a mistake made on their part that requires a lengthy telephone to call to resolve.

The person on the phone normally seems annoyingly unconcerned and unapologetic about the poor service and in one of the most recent events this person was a manager/supervisor who was curt and rude leading me to beleive that the companies issues are systemic.

I have been paying just south of $10000 a year for auto and home policies and I am certain I can find a company that is more deserving and appreciative of my business

After moving from Alberta to Ontario, I had a horrible experience trying to update my policy. The phone call took an hour, the rep couldn't give me an accurate quote (he gave me a quote that was $100/month above other Ontario quotes). I get that the amount can be different from company to company, but $100 difference just doesn't seem accurate.

After finding another insurance company,I decided to cancel my policy since the rep couldn't look at my quote and logically think through the problems and realise that maybe he had input some information into the system incorrectly.

When I called to cancel, I advised that I was cancelling because I couldn't get an accurate quote and the customer service was so poor. They refused to waive the cancellation fee. The company clearly does not stand behind their service.I asked to speak to a supervisor after being sent to loyalty and I was told that the customer service rep was his own manager.

I went on the website to see what the company mission and values were - "Our Promise: Exception Customer Service, Superior Value" which speak directly to the two issues I was having and the exact reasons I was cancelling but apparently those reasons, the Promise the company gives to all customers, wasn't a good enough to warrant waiving the cancellation fee (which is optional as per industry standards).

I've been insured by TD Meloche Monnex for over 15 years. I shopped around for quotes before my renewal in August and found several lower rates. When I called TD to cancel my policy, I was redirected to their retentions service. The man there told me they don't match rates with other companies, but once TD's discount for snow tires is implemented my rate would be lower than the other quotes I got. He told that all I had to do was call back in January to get my rate adjusted. Given that, I decided it would just be easier to renew with TD.

It's now January and the snow tire discount has been implemented. I talked to another CSR and she says I need to wait till August to get the discounted rate. She admitted that what the man told me was wrong but she could not do anything about it due to "system limitations."

I was lied to and cheated by TD. I thought TD had more integrity than this but I was wrong. Beware what the CSRs tell you, once they have you locked into a contract, they won't give a damn about you.

I have been with TD for four years always paid on time, but every year my rates went up. Both my wife and I have clean driving records and have been diving since 1974 and 1978. We drive an 06 Cobalt 10 km a day. This years they want 1934.00 per year. I got other quotes at half the price. So bye bye TD find someone else to rob.

I’m writing this while on hold 50 min now. Terrible customer service, random rate increases. I’m shopping for my business enough is enough.

What's wrong with TD insurance, I called 3 times this week, each time wait 2 hours, still no one picks up the phone, nobody has more than 2 or 3 hours to wait for a phone call, I gave up each time, my premium increase a lot this year, I need to talk to them. I think I need to change insurance company instead.