Meloche Monnex (TD Insurance) Auto Insurance Reviews

Although rates are great, freaking wait times have become INSANE. I've on hold since 9:01 am this morning. It's currently 12:45! that's 3h 44min! Still waiting. This is to GIVE them MORE money as I need to add a car to my policy. Tried yesterday twice. Once for about 45 mins, then for 2h 15min. Seriously thinking of getting this car insured ANYWHERE else. Hire more agents!

The worst customer service experience ever! Every time I called I had to wait 2 hours. The agents always hung up the line and I always had to call back and wait the 2-hour queue. So unreliable. I had a claim issue. They never kept me posted with the claim.

We have five (5) policies with this company and our only complaint so far is that we cannot reach them at any of the numerous phone numbers provided. The phone calls are dropped after waiting 1/2 hour and/or the wait time is one, two or more hours, every time we call. They do not offer a call back service. I hope we never have to make a claim. I am very disappointed with the service, and I am actively looking for a new provider as I type this review.

This is unbelievable. I have wasted almost 5 hours waiting to reach someone from customer service to modify my policy which unfortunately cannot be changed online if I want the changes to be effective immediately.

If TD Insurance is unable to offer reasonable waiting times on their phone lines, then they should create a website that can serve its customers better.

Looking to switch to a different insurance company. This is just too frustrating.

Waited 2 hours on 3 different days with no result. Just wanted to add home and a car to my existing policy so I tried both home and auto lines and I got the same thing

Called them at 6 pm, waited on hold until 8 pm. Their website says they close at 8 pm, so... I guess I should hang up now? The next day, called at 11 am. While I was on hold I had time to do the paperwork for a new car, go get a bank transfer, buy and eat lunch, go back to the dealer and wait. The salesman says he really likes his insurance company, so I drive over there (all while still on hold!) and I have time to get a new insurance policy for my new car. After 3 hours on hold, the call dropped, which was probably my cell phone provider. Today, I've called first thing and here I am writing a review while on hold. All I want is to just cancel all my insurance now, but I can't get a hold of anyone. Just insane. This hold music haunts my dreams.

Depuis vendredi impossible de joindre le service à la clientèle. Après plusieurs heures d'attente j'ai essayé de passer par le site web mais même la ça ne fonctionne pas bien je ne peux toujours pas utiliser mon nouveau véhicule

Horrible customer service. Been waiting for over 2 hours to speak to someone to insure a new car, will be switching companies

I've tried calling to add a new vehicle and update existing vehicle insurance for the last 3 business days. I stayed on the line up to 2 hours with no reply. Today, I've been waiting for 3 hours and no response yet. My previous experiences with TD insurance were stellar so I wonder what happened. I will have to insure elsewhere if this isn't resolved soon. I've spoken to a competitor and got a quote while waiting on the phone with TD. (From an online TD quote, I also requested to be called, but I haven't been called back either.)

Called a few times to put coverage on my car that was in storage. No pick up! Wait times 90 minutes - gave up! Called again - 1 hour 45 minutes - nothing... Is anyone there??? Please tell us so we don't waste our time. I can't drive my car!